1) First 3 nights, pool was closed for renovation. Reception said ”No pool available”. Only this, I thought, the pool was completely closed. On the forth day, I saw, guests were swimming. I asked the reception. ”Yes, you can swim”. Why the reception could not inform us only 3 days closed? 2) No towel after cleaning. Also first 3 nights. I thought that the clean team forgot to leave it, but it was not forgetting, but not ready. Towels were delivered around 19:00 first 3 nights. I called the reception every night and they said ”We inform the responsible staff” and waited for hours. Why reception didn't answer ”Towels will be delivered around 19:00 today” or advised us for delay delivering in advance? Then I didn't have to call the reception every day. Anyway, I had to wait to take shower till 19:00. Outside was 30degrees, and I wanted to take a shower immediately. 3) Weak WIFI. WIFI at Reception was with 96 Mbps, however, room at the door was 14 Mbps and at bed, no signal anymore. At desk also 2 Mbps or no signal. It's impossible to watch streaming like Netflix or web meeting. Also no smart TV. 4) My room card key was invalided every day. I had to go to the reception after back to the hotel (Elevator works with valid room card key). If no guests are at the reception, it takes soon, but one day, big group was there, and I had to wait more than 10min or more. I had a take away food, and it was no more warm when I was back to the room. 5) They asked me an advance payment even flex rate booking. They need cash? 6) No refrigerator in a room.
Molto buono
102 Recensioni