Vayamundo Oostende

Clean comfortable room. Nice location across from the beach, and just minutes from the tram, which will take you to town centre. Parking is very limited and comes with a charge. We managed to nap one of the few free parking places on the street. Only ate breakfast here, which was pretty good - though don't try to take an apple away with you! I booked this hotel as it had a good sized pool and advertised a steam room. However, the pool didn't open until 10am, and with checkout at 10.30 it was impossible to take advantage of it. We paid extra to use the steam room, which turned out to be tiny and was occupied with children who had not paid to enter - so we didn't get to use this either. When I raised this with reception as we checked out, I was told they could not refund... Not likely to here stay again.

I stayed on a four night coach trip with an English coach company. Definitely made to feel like second class citizens by reception staff. I was told that we ( the coach company clients) weren’t “entitled “ to tea and coffee and cups in the rooms. However, I was grudgingly given one paper cup by the reception staff, as I had single occupancy. The rooms were not serviced on the 2nd, 3rd and 4th days of our stay, so bins weren’t emptied and bathrooms not cleaned, because we were with the coach company. Nothing was written in English. Self service cafeteria style breakfast and dinner, but plenty of food and fairly good variety and freshness considering the enormous number of guests. Free wine and lager with dinner. That said my room was large and very comfortable and surprisingly quiet on the 8th floor and it’s in a great location on the seafront with tram stop in front, with 15 minute ride into Ostend. Major downside for me was that hotel allows smoking on bedroom verandas and there is no barrier between the rooms, so my neighbour was a chain smoker and I just didn’t want to go out on the veranda because of the smoke blowing in my way and into my room with veranda doors open. But all in all a very slick operation and I would imagine in the summer it would packed with families, because of the fabulous beaches in front.

It's more like a leisure complex building than a mere hotel. If you have young kids with you, you will be happy, particularly in summer time, in my opinion. Breakfast was quite extensive but there are so many young children running around in the big dining room, so quite noisy and felt restless. The room was spacious, clean, so no problem. It is a bit off position from the central, so you need to have a car or ride on a tram if you want to dine outside the hotel.

They make you stay in the line for half an hour to simply check in, because only one receptionist is available. There are others but they don't check in. I asked the staff, why do we need to wait, they told me it is normal here.

I would have given a higher rating if I had not been asked to ***** the bed and leave the bedding outside the door on the day of check out, I thought that was what housekeeping did! Also nothing was done to the room in the five days we were there, the waste bin wasn’t emptied at all. I had to ask for tea, coffee and milk to be replenished and was initially told we’d already had some the day before. Someone came to check what we still had before replenishing it. Other than that the rest of our stay was fine. The food was good and plenty of it and the bar staff were very friendly, especially Maria. The hotel was a bit far out of the main town but easily accessed by tram.

Sommigen van het personeel waren onbeleefd en vergeten dat we klanten zijn. Als er een probleem is dat te maken heeft met het hotel dan is het de bedoeling dat het personeel je helpt naar een oplossing en niet hun voeten er aan vegen. Ik ben hier al een paar keer gekomen en soms is het ontbijt goed en andere dagen kan het niet te vreten zijn. Je bent een vaste klant verloren.