Recensioni su The Moon Beach Museum Resort

Worst hotel experience ever in my life and I have stayed in much lower star hotels with better hospitality. I had paid up front for my hotel rooms AND additional beds. Once my family and I arrived, without any sort of typical concierge greetings, we were showed us an arbitrary number of an additional fee we had to pay. Side note-- we are a Chinese-American family, and I throughout our short-lived trip there, I saw them interacting with Japanese and White guests in a much more welcoming manner. We obviously wanted transparency and clarity on what the fees and numbers meant before paying. There was a clear language barrier, which is understandable when traveling abroad, but even with that consideration, the staff was extremely rude and unprofessional. After us very calmly trying inquire about the costs, the manager, in a tantrum, said “don’t talk to me anymore, talk to her” (referring to his other staff member). Eventually his staff apologized for his behavior and told us that they would explain to me more clearly the next day since it was already late into the evening. The next day we did not receive a clear verbal explanation, instead we were threatened with a posting on our door demanding payment or they would “change your room locks when you are sleeping or away”, but this time the number they were demanding had gone up 5x. This was the first time they had clearly explained what each cost meant (each kid traveling with us had to pay extra per night), but I was obviously frustrated because they had completly jacked up the price without explanation. That evening, we paid half of what they were asking because we didn’t plan to stay another night. After we checked out early, I still kept getting emails demanding payment on our last two nights (the payments being having kids there) when we had already checked out. In addition to a horrible staff experience, the rooms are much to outdated for them to be charging the ridiculously high baseline price they are asking for the rooms. We moved to another more beachside hotel around the same price range with similar pool/ leisure emmenties, more toilet amenities, and most importantly, much more hospitable staff.