Utente ospite
25 agosto 2024
A very detailed (and long sorry) review which I feel inclined to write as the number of 5 star ratings is just misleading people (including me when I booked). I’ll be honest it only just made the 3 rating I’ve put. Here’s why: Upon arrival (12:30am), a lovely receptionist showed us to our room. It didn’t quite live up to the pictures on the website (but what hotel actually does!) The air-con was already on (which was a great relief from the hot Turkish evening air) and it’s free for the duration of your stay which is really great. The balcony light didn’t work, but it was a small balcony so we knew we wouldn’t be using it. We were asked if we needed a safe but we declined. We hid all of our expensive items in our locked suitcase just in case. We’d had a long day so nipped over to the supermarket on the corner and picked up a packet of crisps and a bottle of water. When we walked back into the hotel, the receptionist calls us over and says “we don’t allow outside food or drink into the rooms, but I’ll allow it today as it’s late”. Now I understand not having outside food/drink around pool areas during the day, but in the room? That’s not acceptable, especially when the hotel food/drinks are about 50% more expensive than shops. From that point on, we had to sneak food/drinks into the room via a backpack and then hide it in our suitcases because we had been told by other guests that if cleaners find food/drink, they report it to the receptionists who then “fine” you and you’ll find that out when you come to leave and they present you with a bill. This also stands for food/drink you do purchase at the hotel. It goes onto a tab and so make sure you write down what you order as quite often they’ll add a drink or two on. Breakfast at this hotel is actually quite decent. It’s a Turkish breakfast and has lots of processed meats, breads and cheese to choose from. There’s a toaster and periodically they’ll include eggs, sausages, beans, potatoes and pancakes (only one of these at a time though). If you want a cooked breakfast at the hotel it’ll cost you 350TL (about £7.80). You can get it much cheaper at restaurants outside of the hotel. The restaurant also plays music whilst eating breakfast which is a mood killer. It’s depressing piano music which genuinely brings the whole atmosphere down. In terms of the staff, the pool/bar/restaurant staff were superb. They were friendly, very helpful and a credit to the hotel. They wander around during the day and ask you (but don’t pressure you) if you want any drinks/food then they bring it to you. Reception staff were good but if you have a query or request, you need to ask about 2 times before they’ll action it (I got my 2nd pillow on day 3). Now onto the housekeeping staff. Absolutely pointless that the hotel even pay them! They do the absolute minimum. The shower was dirty on arrival (mould) and in the 10 days, our floor was not hoovered/mopped once. The bedding was changed once and all they d
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