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5 stelle

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Viaggio di lavoro

Candlewood Suites Olive Branch (Memphis Area)
3.8/540 Recensioni

Candlewood Suites Olive Branch (Memphis Area)

Olive Branch|2.88km dal centro città
My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

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Colazione

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Per famiglie

Candlewood Suites Olive Branch (Memphis Area)
3.8/540 Recensioni

Candlewood Suites Olive Branch (Memphis Area)

Olive Branch|2.88km dal centro città
My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

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Hotel vicino alle attrazioni più famose di Olive Branch

Scopri questi hotel situati vicino alle attrazioni turistiche più popolari di Olive Branch

Olive Branch City Park

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Walmart Supercenter

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Walgreens

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Walgreens

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Leggi le recensioni degli ospiti sugli hotel di Olive Branch

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Hilton Garden Inn Olive Branch
4.5/582 Recensioni
This was the third stay at this hotel in a year where I had the same experience of having to unload a week's travel luggage for my wife and I from my car with no luggage carts available from the hotel. This hotel with over 170 rooms only has a total of 3 luggage carts and they are never available as the lucky few who snag one keeps it in their room so they will have one when they go to check out. The local workers are embarrassed about it and one of the front desk workers kindly volunteered to help my wife and I unload the car by hand and carry each piece to the elevator and room. I don't see this issue as just a local problem, it is a HILTON problem that they won't address, and it is ruining their reputation. I just cancelled out all of my current reservations at the Hilton Garden Inn and it will be many moons before I ever book at one again. I wanted to upload a picture of one of their luggage carts but I never saw one the whole time I was there.
Fairfield Inn & Suites Memphis Olive Branch
4.4/5100 Recensioni
La prima stanza offerta aveva una doccia rotta e inutilizzabile che avrebbe dovuto essere notata se la stanza fosse stata pulita correttamente; il bagno aveva i capelli neri in essa; la seconda stanza era sull’altra parte dell’edificio, così faceva la strada e il rumore. Il letto era comodo, ma si sentiva di vapore. Il frigo aveva rotto un tappo, e la micro porta era molto difficile da aprire. Se si chiedeva alla Reception, si poteva ottenere acqua bollente. La signora alla serata tardi era amichevole, ma la squadra di colazione non era certamente. La colazione era limitata con burrito e baffi/croissant con ham/cheese che potresti riscaldare nel microonde se ti piacesse. Non c'era latte per il tè, ma avevano Earl Grey.. L'hotel non era senza spot, ma c'erano tamburi di lavaggio dall'ascensore che era buono per poter pulire le cose per te stesso. La palestra era piccola, ma il kit era OK con due palestra, un schermo e un barbecue elettronico.
Super 8 by Wyndham Olive Branch
3.4/579 Recensioni
They shouldn't even bother to be claiming they have a breakfast because it was nothing but a joke, as you can see in the photos I took when we went have the breakfast we had been told was from 6am - 9am. All the food that was present when we got there at 7am were 3 small packaged muffins (I took the photo showing the one that was left after we took 2 of them) and a few granola bars. That was it. No sign of even containers of the other items they deceptively show in their photos (e.g. no cereal containers, no fruit, no pastries). There was coffee but 2 of the 4 dispensers on the juice machine were labelled with signs reading ”No Work”, and the ones that did work contained watered down juice. There was a small refrigerator on the counter which I opened only to find it completely empty. It was obvious that they never intended anyone to really eat breakfast because the chairs in the dining area were upside down on top of the tables. The the price we paid to stay there, we expected more, much more. The only reason I gave this review 2 stars instead of 1 is that the room was clean and the bed was comfortable.
Holiday Inn Express & Suites Olive Branch
4.2/5100 Recensioni
Questo hotel era molto bello e ben mantenuto. Era pulito e aggiornato. Il personale era amichevole e disposto ad aiutare. Il colazione era fresco, caldo e buona qualità/selezione. Mi consiglierei questa posizione per un soggiorno confortevole e pulito notti.
Quality Inn Olive Branch
3.2/550 Recensioni
First, I drive a box truck. They were not showing truck parking on the website. I called, and Misha looked, and assured me I could fit the truck. She was courteous, and helpful when asked. I have called other places, that behaved like I was wasting their time calling, but she was stellar. Next there was the cheerful help Kaylnn provided, when I thought the refrigerator wasn't working. Turns out the refrigerator was on low, and was so quiet, you couldn't hear it running. The owner made special arrangements for me when I needed to stay another night. All the king nonsmoking rooms were already booked for the night, but he found a way to let me stay in room I was in. The room was clean and comfortable and bathroom looked fantastic. She in the area, I would certainly stay here again. Last note - the staff are wonderful, and to me, that's a very high point on the review.
Best Western Plus Olive Branch Hotel  Suites
3.9/571 Recensioni
Le camere sono buone. Devono togliere il tappeto e renderlo tutto aggiornato in pavimento duro. I mobili nella stanza (sedia, sedia per computer) devono andare nel cestino. La camera è bella e non male per rimanere solo cose minori che sembrano che l'hotel potrebbe investire per aggiornare. Aiuta anche se l'hotel puzza come caffè fresco è a disposizione 24/7 invece di biancheria e pine-sol quando arrivano attraverso la porta. Il personale era bello

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto382 €
Prezzo più basso55 €
Numero di recensioni1,391
Numero di hotel26
Prezzo medio (giorni feriali)132 €
Prezzo medio (fine settimana)144 €