Hotel Hilton Garden Inn a Olive Branch

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

First, I drive a box truck. They were not showing truck parking on the website. I called, and Misha looked, and assured me I could fit the truck. She was courteous, and helpful when asked. I have called other places, that behaved like I was wasting their time calling, but she was stellar. Next there was the cheerful help Kaylnn provided, when I thought the refrigerator wasn't working. Turns out the refrigerator was on low, and was so quiet, you couldn't hear it running. The owner made special arrangements for me when I needed to stay another night. All the king nonsmoking rooms were already booked for the night, but he found a way to let me stay in room I was in. The room was clean and comfortable and bathroom looked fantastic. She in the area, I would certainly stay here again. Last note - the staff are wonderful, and to me, that's a very high point on the review.

Le camere sono buone. Devono togliere il tappeto e renderlo tutto aggiornato in pavimento duro. I mobili nella stanza (sedia, sedia per computer) devono andare nel cestino. La camera è bella e non male per rimanere solo cose minori che sembrano che l'hotel potrebbe investire per aggiornare. Aiuta anche se l'hotel puzza come caffè fresco è a disposizione 24/7 invece di biancheria e pine-sol quando arrivano attraverso la porta. Il personale era bello

La prima stanza offerta aveva una doccia rotta e inutilizzabile che avrebbe dovuto essere notata se la stanza fosse stata pulita correttamente; il bagno aveva i capelli neri in essa; la seconda stanza era sull’altra parte dell’edificio, così faceva la strada e il rumore. Il letto era comodo, ma si sentiva di vapore. Il frigo aveva rotto un tappo, e la micro porta era molto difficile da aprire. Se si chiedeva alla Reception, si poteva ottenere acqua bollente. La signora alla serata tardi era amichevole, ma la squadra di colazione non era certamente. La colazione era limitata con burrito e baffi/croissant con ham/cheese che potresti riscaldare nel microonde se ti piacesse. Non c'era latte per il tè, ma avevano Earl Grey.. L'hotel non era senza spot, ma c'erano tamburi di lavaggio dall'ascensore che era buono per poter pulire le cose per te stesso. La palestra era piccola, ma il kit era OK con due palestra, un schermo e un barbecue elettronico.

They shouldn't even bother to be claiming they have a breakfast because it was nothing but a joke, as you can see in the photos I took when we went have the breakfast we had been told was from 6am - 9am. All the food that was present when we got there at 7am were 3 small packaged muffins (I took the photo showing the one that was left after we took 2 of them) and a few granola bars. That was it. No sign of even containers of the other items they deceptively show in their photos (e.g. no cereal containers, no fruit, no pastries). There was coffee but 2 of the 4 dispensers on the juice machine were labelled with signs reading ”No Work”, and the ones that did work contained watered down juice. There was a small refrigerator on the counter which I opened only to find it completely empty. It was obvious that they never intended anyone to really eat breakfast because the chairs in the dining area were upside down on top of the tables. The the price we paid to stay there, we expected more, much more. The only reason I gave this review 2 stars instead of 1 is that the room was clean and the bed was comfortable.

Questo hotel era molto bello e ben mantenuto. Era pulito e aggiornato. Il personale era amichevole e disposto ad aiutare. Il colazione era fresco, caldo e buona qualità/selezione. Mi consiglierei questa posizione per un soggiorno confortevole e pulito notti.

Located in Olive Branch, Home2 Suites by Hilton Olive Branch, MS is within a 5-minute drive of Cherokee Valley Golf Club and Olive Branch City Park. This hotel is 14.2 mi (22.8 km) from Graceland and 12.6 mi (20.3 km) from University of Memphis.Enjoy recreational amenities such as a health club and an indoor pool. This hotel also features complimentary wireless internet access and barbecue grills.For your convenience, a complimentary breakfast is served daily.Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 94 guestrooms featuring microwaves. Complimentary wired and wireless internet access is available. Conveniences include phones, as well as desks and coffee/tea makers.

Il personale era eccezionalmente utile e l'hotel era molto pulito. L'edificio sembra un po' piatto dall'esterno e potrebbe essere fuori posto, ma le camere sono state recentemente ristrutturate e non abbiamo problemi con il nostro soggiorno di una notte.

Located in Olive Branch, Hampton Inn Olive Branch is within a 5-minute drive of Cherokee Valley Golf Club and Olive Branch City Park. This hotel is 14.2 mi (22.9 km) from Graceland and 12.6 mi (20.3 km) from University of Memphis.Be sure to enjoy recreational amenities including an indoor pool and a fitness center.A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 111 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.