Leggi le recensioni degli ospiti sugli hotel di Ocho Rios

Moon Palace Jamaica - All Inclusive
3.9/5103 Recensioni
We are here at the moment, a family of 4, with an 11 year old boy and a 17 year old daughter. We nearly changed hotels due to the bad reviews on here. I so wished we'd have trusted the reviews..... I'll start with the good points (won't take long). The boulangerie (it's technically a patisserie but I won't be pedantic) is excellent. The cakes are amazing. If you get the right chef in Momo Teppenyaki you'll have a good night. The buffet is decent, well cooked and a varied selection. The cleaning staff are brilliant and are the only staff that acknowledge and smile at you. The hotel and grounds are nice. The rest of it..... Far and away the worst part of the resort is the service. From bar tenders to waiting staff they range from being abrupt to just rude. I have been to other resorts where all staff smile and say hello when they walk past. The staff here just ignore you. They act like they hate their jobs and the guests. I'm now refusing to tip staff that don't smile. It's such a basic courtesy and makes all the difference to the experience of the guests. The breakfast waiting staff serve you coffee and dissappear. Don't expect a refill or your plates cleared away. It's rained A LOT since we've been here so you think the entertainment team or the staff would make some effort to cheer the guests up, maybe put on some entertainment. Nope. Nothing. I've seen other reviews saying that the staff were poor because they were overworked. Half the staff here are just standing around doing nothing - not my definition of overworked. There is absolutely nothing for teenagers to do here. The wave rider is completely dismantled with no estimated repair time. They don't make that common knowledge so there are a lot of dissapointed kids. At least 50% of the arcade machines are broken or in disrepair. For 2 nights of the holiday there has been music until 3am, with the bass so loud we could actually feel it on the 12th floor through our beds! I saw 2 kids breaking down the inflatable ball court in the pool, a member of the entertainment staff walked past so I pointed it out. He just shrugged and walked on. The staff here really, really do not care. Barring the teppenyaki, the speciality restaurants are very poor. The food is mediocre and over salted. One night it was torrential rain and the restaurant we booked (the Indian) was outside. We we told we still had to attend the restaurant or we'd be charged a cancellation fee! The rooms are shoe boxes. So small. I knew this may be the case before we came but was still surprised at the size. The beach is very stoney. You need pool shoes. Constant pressure from sales reps to become a member - hahahaha really? Semi private transfer is a coach with all the other guests. And no water unless you want to buy it from the airport for 7 dollars a bottle. Every single guest I've spoken to, with no exaggeration I do mean every single guest, is unhappy with the resort. If the weather was better

Domande frequenti

  • Ocho Rios: quali sono gli hotel con palestra più richiesti?

    Ocho Rios: che tu sia in viaggio in questa città per lavoro o piacere, Moon Palace Jamaica - All Inclusive , Sand and Tan Beach Hotel e Comfort Apartments at the Ridge sono tutti hotel preferiti.

  • Ocho Rios: qual è la tariffa media degli hotel con palestra?

    Ocho Rios: per gli hotel con palestra, il prezzo medio nei giorni feriali è pari a 205 US$, mentre quello nei fine settimana (venerdì e sabato) è di 207 US$.

  • Ocho Rios: quali sono gli hotel di lusso con palestra?

    Ocho Rios: molti hotel con palestra sonodi lusso. Moon Palace Jamaica - All Inclusive è molto richiesto.

  • Ocho Rios: quali promozioni sugli hotel con palestra sono disponibili?

    Trip.com offre agli utenti vari sconti e promozioni durante tutto il corso dell'anno. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.

Informazioni di viaggio locali

Numero di hotel102
Numero di recensioni612
Prezzo più alto2.047 US$
Prezzo più basso76 US$
Prezzo medio (giorni feriali)205 US$
Prezzo medio (fine settimana)207 US$