Recensioni su Rydges North Sydney

Risposta dalla struttura: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you appreciated the modern and stylish renovations of our hotel, as well as the comfort and aesthetic appeal of our rooms and bathrooms.However, We are truly sorry to learn that your experience with our staff did not meet your expectations. It is disappointing to hear that you felt overlooked and that you did not receive the level of service we strive to provide. This is certainly not reflective of our standards, and we deeply regret that we did not offer the assistance you needed during your stay.Your feedback about the phone system and the lack of responsiveness from our reception team is concerning. We are currently reviewing our procedures to ensure that such issues are addressed promptly. Your experience will be shared with our management team to reinforce our commitment to exceptional service and to improve our responsiveness to guest needs.Please accept our sincere apologies for the inconvenience you encountered. We genuinely value your input and hope to have the opportunity to welcome you back in the future, where we aim to provide you with a more memorable and positive experience.Sincerely,Rydges North Sydney Management

Risposta dalla struttura: Dear GuestThank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the disruption caused by the false fire alarms during your stay.We understand how frustrating it must have been to be woken up repeatedly by these alarms, especially early in the morning. Please know that the safety and comfort of our guests are our top priorities, and while false alarms are rare, we take them very seriously. Our team is investigating the root cause of these incidents to prevent them from happening in the future.We appreciate your understanding and patience during this unexpected situation. Should your plans bring you back to Rydges North Sydney, we would welcome the opportunity to provide you with a much-improved experience.Warm regards,Rydges North Sydney Management

Risposta dalla struttura: Dear Rohit, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rydges North Sydney Management