Edward
6 novembre 2023
Upon check in, I explained that I extended my stay, booking two nights separately. The attendant at the desk said, “Don’t worry about a thing, we just extend the stay and there’s no need to change rooms”. When we came back from our day, our keys didn’t work so, assuming it was just a timing issue, we went back to the desk. The attendant then says, Well you didn’t check back in during the day”. My wife and I told him he never said we had to and he proceeded to tell us, inappropriately that we were wrong, saying “I remember that conversation and I definitely told you that”. Not wanting to argue, knowing full well he just didn’t want to be wrong, he then stepped into a side room and brought out all our belongings that they packed up on us from the room we were in. He then gives us keys back and says we can just go back to the same room. I can think of a half dozen ways this could have been handled differently and no of them include him lying to us and telling us we were wrong. I would not not stay here again, even though the rooms were fine, service just terrible!!
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