Sonder Henri on 24

I am deeply disappointed with my recent stay at your property. I had expected a comfortable and professional experience, but unfortunately, what I encountered fell far short of even basic hospitality standards. The room itself was small and poorly appointed. There was no dresser or appropriate space to store clothes, which made an extended stay highly inconvenient. More troubling was the overall cleanliness: the room had clearly not been swept or vacuumed prior to our arrival. The bathroom sink was clogged and drained so slowly it was barely usable. There were also several issues that impacted safety and comfort. Most concerning, the room had no telephone. In case of an emergency, there was no direct way to contact the front desk or emergency services. Additionally, we were unable to access local news on the television—it continually prompted us to sign in to Roku, which we found frustrating and unnecessarily complicated. The cleaning staff left used bedding and towels piled in the stairwell, which was not only unsightly but unhygienic. They also spoke no English, which made even simple communication very difficult. The beds were extremely soft and offered no support, which was physically uncomfortable and detrimental to my back. Adding to our frustration, all locks are electronic, and no physical key provided. This made entering and exiting unnecessarily difficult, especially when technology didn’t cooperate. On top of all this, garbage was left sitting in front of the hotel entrance—unsightly and completely unacceptable. The air conditioning system shut off overnight, making the room stuffy and uncomfortable during sleep. We made several attempts to contact the hotel by email and social media. not one response If you don't mind a Hostel, this may be your place but i would avoid it like the plague. Overall, I give this property and its operations a poor grade.

Saying the photos online misrepresent the actual hotel is a gross understatement. This hotel was one of the dirtiest I've ever been in—if not the dirtiest. Stains all over the bathroom floor. Hair everywhere. Dust everywhere. It took them until day 3 to properly clean my room. They came back on day 2 to re-clean after I told them the floors were disgusting and nothing was dusted. After that cleaning, the floors were untouched and nothing was dusted. Finally, they cleaned on the third day and paid attention to the floors and dusting, but that is wildly unacceptable. I’d also like to mention that I called after the first additional cleaning, but they’d gone home for the night, and there was no room available for me to move to. Unacceptable. I will say, the staff was so incredibly nice, but cleanliness is number 1 for me when staying in a hotel, and that is such a basic need. Fast forward to now, I was told I could get a partial refund, and I have been ghosted by the hotel. I have reached out at least ten times, and get "we will get back with you soon" as a response. I ended up doing a chargeback on my credit card.

Sonder Henri is in a great location and is close to a subway stop which makes it easy to get around the city. Our room was on the second floor but was extremely quiet at night and we slept well. The room was small and basic but this was expected. The air con unit was noisy in the room but it was our choice to have this on so it was not an issue. Check in via the app was straightforward and we had no issues accessing the room via the app as our key. We didn’t interact with any of the staff other than on our last day for support with an issue we had at check out. The receptionist was not overly helpful which led me to need to reach out to customer service for further support - this was the only negative from our stay. We would stay here again.

Small rooms, misleading image on the website representing your room. It’s got no safe to store valuables, no stirrer to stir your coffee, blackout curtains are not fully effective, very noise air conditioning! Our room was not cleaned for 4 days consecutively - is it an Airbnb charging hotel prices? Its the poorest hotel I have stayed in NYC at the highest prices I have paid - never recommend the Sonder brand again! Its like a ultra low cost airline where ypu really get very little and your happy to leave! The ONLY positive was its location!

Do not take a room on 17th floor. Loud private parties and bar on 18th floor. No management on premises after 11pm to deal with noise orcany issues. No chance for a good night's sleep! Awful experience. Good luck with this hotel. Not worth the low prices.

loved everything about me stay. Close to Subway, easy to hail a taxi. Good restaurant downstairs with a discount for guests. Amenities available to grab on your own 24 hours, filtered water fill up station in lobby. App is easy to use and they have constant communication.