Hemingways Nairobi

The best hotel I have ever stayed at. There is a warm welcome from the time you arrive until the time you leave. The staff are friendly and efficient - nothing is too much trouble - we arrived very early in the morning, several hours before check in time, and a room was made available to us hours before official check in which we were very grateful for. The hotel is clean and very charming with plenty of staff. This is our first visit to Kenya and it has been an incredible experience. Very sad to leave but hoping to visit again soon

Wonderful hotel with amazing staff! When our luggage did not arrive before our safari, Evans picked us up from the airport, took us shopping two days in a row to get needed supplies, took us on a half day tour which was great as everyone knows him! We felt lots of special treatment! He is the kindest person and so helpful! The hotel is beautiful, the grounds immaculate, food was very good! Everyone was so willing to help us as we didn’t have luggage! Thank you for making our stay so special! We will stay here if ever in Nairobi again! Thank you Evans for everything!

This was our second visit to Hemingways Nairobi - we had enjoyed our previous stay, and couldn't imagine being anywhere else in Nairobi. This time, however, rather than go with the 80m² Deluxe Suite, we went for their top room, the gigantic Hemingways Suite. It consisted of a living room, a study room, bedroom and dining room, as well as two separate bathrooms, which always makes Mrs. KI-NRT happy. Regarding the room, there are a few things I'll ding them on. The first issue has to do with the light switch - it was impossible to figure out! Each room seemed to have at least a half dozen (if not more) switches that controlled everything from the lights to the fans. HOWEVER, the switches are not labeled, and some of them turn one light on, while others turn all of them on/off. There also seemed to be some switches that operated several lights but not some others. I've stayed in hundreds of hotels and have never came across a more confusing set of switches than I have at Hemingways. Secondly - given the prices that they charge, the amenities are weak. No toothbrush, no lotion, not much of anything. We were there during a very cold spell, and we found the heating system was ineffective; it was cold in the room the entire time. We called the front desk and they sent over an technician to check it out, but we were told it's the best they can do. Because of that, we asked for additional bed cover/duvet. Unfortunately, the duvet was so heavy (just like the ones already on the bed) that Mrs. KI-NRT had trouble breathing (she's sleeps facing up.) For the prices that Hemingways charges, I would really hope the offered something of higher quality - light and warm would be nice. As before, we found the boutique resort-style ambiance to be charming and blood pressure reducing - the grounds are vast and well manicured, there's a large pool, a spa and indoor and outdoor dining facilities. Service is polished and graceful; we found the hospitality to be warm, friendly and relaxed, while still being on the ball. We had lunch in the restaurant, and the Club Sandwich was perfectly made - we're always surprised how many hotel restaurants can get one of the staple dishes so wrong. In spite of quite a few issues, we still maintain this is the top luxury choice in Nairobi. I do not think, however, that the Hemingways Suite is worth it. It's astronomically priced, and next time we would be more than happy with a Suite that did not have the type of elaborate dining room and study room found in the Hemingways Suite. And by then, we hope that management will have addressed the problems we encountered during our stay.