Hotel in zona Tenkyuji Temple, Nagano

We have been traveling around the world for the past two years and we have stayed in many hotels. I have never written a bad review of a hotel before. This is the reason I think you should reconsider your reservation at the Mecure hotel and spa. It’s a long review, but I believe it is helpful for future travelers. We have been traveling around Japan for the past three months and we have stayed in numerous hotels in numerous cities. We absolutely love Japan and we have no complaints for any of the other hotels that we have stayed in. However, the Mecure Hotel Resort and Spa does not come close to meeting our expectations. It is the only hotel where no staff greeted us upon arrival to help with luggage. It is the only hotel that didn’t allow us to check in one hour early. Even though we know that there was only a 5-10% occupancy rate (based on the cars in the parking lot), they would not allow us to go to our room at 2 PM. - we had to wait until 3 p.m. They even kept the keys from us and we had to wait in line again to pick them up at 3 PM. One would think that they would have the welcome lounge open for people to wait for their rooms, but it doesn’t open until 3 PM. We had to lock up our luggage in order to keep it there for the hour. It was the only hotel that made us pay for ice. I did get a cup of ice in the lounge (3 cubes), but they told us we couldn’t bring it to our room. They offered us a welcome drink, but they wanted me to access the coupon on my phone on my Accor account yet they had the written coupon right there in front of them. Made no sense! Breakfast is only served from 7 AM until 9:30 AM, with the last orders being taken at 9 AM. For those of us who don’t like to get up early in the morning, that is a detrimental aspect of this hotel. We do a lot of research before we book a room at any hotel. We chose the classic twin room with a sofa bed and the mountain view. It very specifically listed “Mountain View,” and we knew we wanted that view based on our examination of Google maps of the hotel. When we arrived at our room, we looked out to see the parking lot and then the highway, and then about 5 to 7 miles in the distance we saw some mountains (see pictures below). We went downstairs to request a room change to the side that looked at the beautiful mountains and their response was “every room has a Mountain View.” That was not acceptable for us, so we had to push until they moved our room. Interestingly, the room they moved us to had a map of the mountain range that is the view. There was no such mountain map in the other room. We just examined the hotels website, and now none of the rooms have Mountain View listed, except for the junior suite. Our guess is that too many people complained when they were put in the rooms that have a view of the mountains 5 to 7 miles away. The bathroom is very very small. The furniture is adequate at best. The carpets are incredibly dirty. There are stains everywhere in the hallways and in the rooms

Great hotel, room was a little small but that's OK. I only booked because I couldn't get anywhere else last minute, normally I would've scrolled right past this hotel because that price tag is crazy! Sadly, I had no choice. If it was about half the price, I'd gladly consider it again.

Proprio davanti alla stazione JR Longfield.C'è un negozio conveniente vicino, quindi non ti preoccupare.Ma l'edificio stesso è molto vecchio, il piccolo frigorifero ha fatto un certo rumore, che mi ha impedito di dormire.(Il frigorifero non fa un rumore al livello più basso)

The hotel is very clean and well located. Hotel has been around for many years so can’t expect it to be modern and fancy but everything else is good.

I chose this hotel because of its location but also because they have great customer service. From the time I booked via Agoda, I had some questions for the hotel ahead of time, and they replied to every question,e.g. their luggage delivery cut-off times,etc with utmost clarity and replied promptly and frequently (compared to another hotel I booked previously). It gave me no worries that I would find the hotel I booked in perfect order when I arrived. Amenities were complete (some are available in the room but also more in the lobby area) and the room was clean. They gave us new towels every day (hanging outside my door or quickly given to me when they saw me in the hall) even if I didn't want to have maid service. They also asked me if they could do a very quick removal of trash which I appreciated. The housekeeper was also very cheerful and happy at all times :-) There's a convenience store on the ground floor, but also many other restaurants and shops around the area. the lobby is on the 5th floor and an elevator brings you up to the rooms. It's a perfect place to base ourselves especially since we were taking day trips out to Hotaka, Matsumoto, Shiojiri, and Naraijuku. All these with easy train rides from Nagano. The front desk staff were friendly and very helpful. They do go out of their way to make customers satisfied. The night front desk agent who was helping us with arrangements for luggage delivery didn't speak English too well, but you can see him trying his best. Between us doing google translate and his dedication to making us understand each other, we were both happy and satisfied. I would come back here to stay.

JR長野駅からすぐの場所にあり雨天時は地下通路が使えるので傘いらずです。東急百貨店や駅ビルも隣接、すぐ隣に農協の売店もあり地元のリンゴや野菜を安く変えました。部屋は明るくて広く清潔感があり、駅前にもかかわらず静かで快適でした。朝食が品数が多く味付けもよく美味しくいただきました。全国旅行割の活用でお得に宿泊できましたが、次回も長野での宿泊ならここを選びたいと思います。

Staff were extremely friendly and helpful. Facilities are great, with a hot spring in the hotel coupled with nice selection of free ice cream and soy sauce noodles. Nothing but praises

sistemazione di prima classe Questo hotel si trova a circa 5 minuti a piedi dalla stazione di Nagano, il che è abbastanza comodo. registrare: Veloce e conveniente, il personale capisce l'inglese. Atrio: Vengono forniti giornali, caffè☕️, bustine di tè e prodotti per la cura personale. Camera: È molto spazioso e ha una vista ampia e la cosa più speciale è che ha una poltrona massaggiante per alleviare la fatica. Sono disponibili anche macchine da caffè e caffè UCC. Il bagno è pulito e ha una vasca🛁. In sintesi, questo hotel 🏨 è decisamente buono 👍.

The hotel feels new, and clean. We enjoyed the amenities of the place, and the convenience — all that one expects from a brand-name hotel. The only downside is that the room we were allocated faces the temple cemetery, which should’ve been told to us earlier upon check in. Other than that, it’s a pretty decent hotel for a quick short stay in Nagano.

Went in April 2023. The hotel is walkable to the only natural hot spring facility in town. 100 for Service. Special shoutout to the service staff! Location wise, it is centrally located within Nagano, however transportation wise would be more convenient to stay at Nagano station. The hotel is quaint and quiet with decent restaurants available within the building. Appreciate the flexibility to extend my stay for one night at Hotel Kokusai 21. Local drivers know the location of the building which is convenient for people who does not speak Japanese. Booked a room for 3, appreciated that the sofa bed was set up prior to arrival (some hotels only does this after you have reached, which increases waiting time.) Working fridge. Requested for a change in kettle and they provided one swiftly despite the language barrier. The hotel lobby is also a joy to walk into daily as they provide an exhibition of a samurai celebrating boy's day in Japan (5th May) with koi flags hanging at the back. A souvenir shop is also located within the lobby for last minute shoppers. Fun fact, this souvenir shop is not more expensive than at the train station.