Carrer Circuit del Llac, 1, Muro, Balearic Islands, 07458, SpainDettagli hotel
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1 notte
Recensioni degli ospiti
4.3/5
Molto buono
50 recensione
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Recensioni verificate
Ubicazione4.3
Strutture e servizi4.3
Servizio4.3
Pulizia4.3
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Tutte le recensioni(50)
Recensioni positive(37)
Recensioni con foto/video(14)
Recensioni negative(3)
Utente ospite
Soggiorno: dic 2022
Famiglia
4.0/5
Molto buono
Pubblicata: 31 gen 2023
Abbiamo utilizzato la formula mezza pensione per una settimana e devo dire che ne siamo stati decisamente soddisfatti per più motivi. Appartamento con un open space con divano letto e angolo cottura più una camera matrimoniale. Dotato anche di balcone con tavolo e sedie e di tutto l'occorrente per cucinare compreso un piccolo frigorifero. Pulizia ottima e quotidiana a esclusione di due giorni a settimana (mercoledì e sabato). Bella piscina anche se non enorme, silenzio assoluto ma a due isolati da Playa de Muro, una delle spiagge più famose di Maiorca. Colazione eccellente e varia, sia salata che dolce. Cena ok anche se forse migliorabile. Personale di sala estremamente gentile e possibilità di mangiare nel dehor vista lago. Distributore di acqua fredda gratis molto apprezzato. Gentilezza fino alla fine quando dovendo partire alle tre di notte ci hanno anche preparato il cestino take away per la colazione! Assolutamente consigliato anche per rapporto qualità/prezzo!
Risposta dalla struttura: Dear Alessandro, thank you very much for your so positive review and great comments about your stay with us. We are specially happy that you mentioned our friendlyness and half pension service. We are looking forward to welcome you soon again. Sunny regards from the Playa de Muro Universal Aparthotel Elisa TEAM
Navigate170117
Soggiorno: ago 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 16 set 2024
Pro: Excellent staff, delicious food served at the buffet with different varieties everyday and no repetitions, very fresh food and lots of choices even for kids .. Staff is super friendly and even helped us to celebrate my birthday with lots of fun and flare and no charge at all. Very close to the beach and wash area Con: Rooms are a bit older with the cupboard smelling of mould and the bathroom drain not working properly. Apart from that everything was great and will visit again
Traduci
6/7
Risposta dalla struttura: Dear Navigate, thank you very much for your so positive review and great comments about your stay with us. We are very happy about this and that you will visit us again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
Pattama P
Soggiorno: giu 2024
Famiglia
4.0/5
Molto buono
Pubblicata: 17 lug 2024
Room and restaurant is good, good view from restaurant, but the pool is too liten and too deep for us short people and many children who play and jump in the water all the time. Too liten pool for many geast, good that it take 5-6 minutes to the beach. Good beach.
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Risposta dalla struttura: Dear pattamap2021, thank you very much for your positive review about your stay with us. We are very happy that you enjoyed. Specially during July and August are staying many families at our small aparthotel and for this sometimes the pool area can be a little bit buisy. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
466orlab
Soggiorno: apr 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 6 mag 2024
Had a great stay with our 12month old twins. All of the staff were so lovely and helpful no matter what we asked and they were so nice to our twins. Food in the bar/restaurant was very nice and breakfast buffet was fab! It was a bit too cold to swim but it's to be expected at this time of year, regardless pool area was beautiful and always spotless. Would definitely return.
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Risposta dalla struttura: Dear Guest, Thank you very much for your nice review and for having shared you experience with us at the Aparthotel Elisa**** in Mallorca. We are glad to know you enjoyed your stay and we fulfilled your expectations. It will be a pleasure to welcome you again in the near future at the Aparthotel Elisa **** your home in Mallorca. Kindest Regards,
johnbM1404XK
Soggiorno: set 2024
Coppia
3.0/5
Pubblicata: 14 ott 2024
Stayed for aweek came back 14th Oct The apartment we stayed in was good couple of issues we paid for room and tv only to find out no british channels we asked at the reception if anychance of getting at least one british channel on...it just fell on deaf ears In our room 127 got bitten everyday by loads of mosquitoes bites and I mean loads even repellant didn't stop them.. I'm not one for moaning the room was good cleaners do a great job... Pool eara good plenty of sunbeds The place itself okish been to majorca loads of times wouldn't book player de muro I go somewhere else..
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Risposta dalla struttura: Dear johnbM1404XK, thank you very much for your review and your feedback. We are happy that you enjoyed our cleaning service and our pool. Unfortunately we was not able to provide british TV channels at all. And we are very sorry for this. We are working with our external services to improve this situation as soon as posible. Best regards, Universal Aparhotel Elisa TEAM
William & Janet... D
Soggiorno: ago 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 27 set 2024
We have been going to Elisa for many years. We love it for its proximity to the beach and restaurants yet it is still very quiet. The whole place was refurbished a few years ago and it now looks very stylish. The a la carte restaurant serves very good meals and all the staff are really nice.
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Risposta dalla struttura: Dear Williamjanetted, thank you very much for your TOP review and so great comments about our small aparthotel and our service. We are very happy about this and hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
Utente ospite
Soggiorno: feb 2024
Altro
5.0/5
Eccezionale
Pubblicata: 1 mar 2024
We liked the hotel very mutch. Hope to come back again one dag! Clouse to the Beach. Restaurants near by. Nice place for bicycling and hikes. Also nice start for sightseeing with car. Lovely pool area. Very nice rooms. Wonderful breakfast! ❤️
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Risposta dalla struttura: Dear Guests, Thank you very much for your kind review and for sharing your experience with us. We are delighted to know you enjoyed your stay with us at the Aparhotel Elisa **** in Playas de Muro and it will be a pleasure to welcome you in the near future. Kindest Regards from Mallorca,
BLin81
Soggiorno: lug 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 18 ago 2024
Booked a two week stay at the Universal Aparthotel Elisa when looking for a 4 star self catering apartment and it did not disappoint. The rooms were spacious with the best air conditioning I’ve ever experienced whilst on holiday. Modern, clean and well kitted out although the fridge was a little small and dated. The pool area was lovely and well kept with plenty of comfortable sun beds any time of the day which is a first for us as a family, no 6am scramble for beds. A lovely little bar / dining area services the pool area and food is available which is cooked at the main restaurant and brought to you at the pool. A big plus for this hotel is the filtered cooled fresh drinking water points dotted around the hotel so you can fill your own water bottles saving on one use plastics so bring your refillable water bottles. I would like to say a huge thank you to the staff at Universal Aparthotel Elisa, extremely friendly and helpful, a credit to the hotel. All in all as a family we are very impressed and will definitely visit again in the future. Thank you for our lovely relaxed stay.
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Risposta dalla struttura: Hello BLin81, thank you very much for your so positive review and great comments about your stay with us. We are very happy that you enjoyed our sevice. Hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
louisedH8503IW
Soggiorno: lug 2024
Famiglia
2.0/5
Pubblicata: 8 ago 2024
3rd day here and the air conditioning has stopped working been to the reception and many people complain g as to why and getting fobbed off saying that it is to do with the power no fans supplied to help with the heat and you can’t open the windows due to the mosquitoes attacking you really disappointed as to how we have been treated and no one can say as to when the air conditioning will work again not what you want with the temperature at 80 degrees at 12am loads of families with children and not one of the staff have apologised not good enough for me what was going to be a great holiday had now been downgraded to a poor holiday and still no explanation very poor from staff and management
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Risposta dalla struttura: Dear LouisedH8503IW, thank you very much for your review and comments about your stay with us. We are very sorry about the situation and apologise for it. The air conditioning stopped working properly because of problems of our electricity provider. Since yesterday in the morning we are in contact with them. Unfortunately we are depending completly of them and they have to find a solution of the problem. Our front office team is trying to explain the situation to all guests and providing the information which we have. And of course we are at your disposal at any time for any further information you would need. Best regards, Universal Aparthotel Elisa TEAM
terri c
Soggiorno: lug 2024
Famiglia
4.0/5
Molto buono
Pubblicata: 6 ago 2024
The hotel was lovely. Very clean. The swimming pool was really nice. I have never been to a hotel where you could go to the pool at 10am and still get a bed around the pool. So that was a bonus. If you wanted food in the restaurant it was really nice. The bar food and drinks were very good value for money.Guillem Miralles was the best bar man. so helpful, and always friendly.
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Risposta dalla struttura: Dear 596terric, thank you very much for your positive review and special comments about our pool area and food service as well our colleague Guillem. We are very happy about this and hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
A4036FWpeterh
Soggiorno: lug 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 31 lug 2024
Fantastic hotel! Clean, well run, extremely high and personal service, very nice rooms and most of all - the staff is second to none!!! After not being completely satisfied with dining experiences in Alcudia, you will not regret dining at the restaurant at Elisa. Very high food quality and service - highly recommendable.
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Risposta dalla struttura: Dear Peter, thank you very much for your top review and so nice comments about your stay with us. We are very happy that you enjoyed our service so much. And thanks a lot for your recommendation. Hopefully you will visit us soon again here at the Playas de Muro. Sunny regards Universal Aparthotel Elisa TEAM
earthtravelller
Soggiorno: mar 2024
Coppia
4.0/5
Molto buono
Pubblicata: 19 apr 2024
Staying nearby but loved the location of this restaurant overlooking the lagoon in a peaceful setting. Nice atmosphere in restaurant, attentive and polite staff. Good menu choices with authentic Spanish dishes included, food was lovely and well presented and good value. Complimentary peach shots at end of meal which was a nice touch. By far the best restaurant we found in Playa de Muro both from the point of view of food, location and ambience.
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Risposta dalla struttura: Dear Guest, Thank you very much for your review and for sharing your experience with us. We are glad to know you enjoyed your stay at our Restaurant Elisa in Playas de Muro. All your comments and suggestions are very welcome and they help us in order to provide not only a good product but also an excellent service. It will be a pleasure to welcome you in the near future at the Hotel Restaurant Elisa **** in Playa de Muro. Kindest Regards
Utente ospite
Soggiorno: mag 2023
Altro
5.0/5
Eccezionale
Pubblicata: 30 giu 2023
A short break at the universal Elisa apartments in playa de muro. The apartment was lovely, actually better than I expected ,very clean and fully equipped if you wanted to cook. The hotel , pool and bar areas lovely , eat in the hotel restaurant twice during our stay the food was delicious and the staff were friendly and polite . Location was ideal in a tranquil setting overlooking the lake , just a five minute stroll to the beach and plenty of restaurants. Would definitely stay here again if visiting Playa de muro .
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Risposta dalla struttura: Dear Guest, Thank you very much for your kind review and for sharing your experience with us. I am glad to know you enjoyed your stay at the Aparthotel Elisa **** during your holidays in Mallorca. It is always a pleasure to know we have fulfilled your expectations and it will be nice to welcome you again in the near future at the Aparthotel Elisa****, your home in Mallorca. Kind Regards
Utente ospite
Soggiorno: set 2023
Altro
5.0/5
Eccezionale
Pubblicata: 3 ott 2023
Nice and clean. Up to date. Great staff. Great well looked after pool. Food is lovely. Close to beach. Our 2nd time as we loved it so much and we will go again. Close to shops as well would definitely recommend
Traduci
Utente ospite
Soggiorno: dic 2022
Coppia
5.0/5
Eccezionale
Pubblicata: 31 gen 2023
We are in Madrid one week in Melia Hotel, and another week in HCCLugano of Barcelona and this hotel Elisa is different. The service personal are very proffesional and brekfat buffet super excelente, also the restaurant for diner. The cheff is a master in met preparación. Is our first time in Mallorca and we are make a plan for next year with all family here. Without lié I can say that this is a better place in the world.
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Risposta dalla struttura: Dear Rquijote, thank you very much for this fantasic review. We are very happy that you enjoyed your stay with us and will be back next year with all your family. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM