Recensioni su Ruby Lilly Hotel Munich

Risposta dalla struttura: Hey Sunshine, Thank you so much for taking the time to share your experience with us. Giving our guests a warm welcome and a friendly face to talk to throughout their stay is a big part of life at Ruby, so we're delighted to hear that our London hosts made your trip memorable and made you feel at home.As part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find complimentary hot drinks and a maxi bar for other essentials in our galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat - it's open 24 hours a day. Either way, it's great that our team has given you an alternative to storing your drinks. We hope to see you again soon.Your Ruby Lilly Team

Risposta dalla struttura: Hey Sunshine, Thank you so much for taking the time to share your experience with us. We are a city hotel with many advantages: you are in the heart of the city, right in the centre of Munich, and you pay an affordable price. We are pleased that you have benefited from this. However, a central location also means less space. That's why we make our rooms small and nice, for example by cleverly integrating the bathroom into the main room. By the way: Take a look at our spacious WOW rooms, with plenty of room to move around. In keeping with our Lean Luxury philosophy, we don't have minibars in our rooms. Instead, we have a 24/7 bar serving great drinks and our special Ruby atmosphere. Our galleys also offer complimentary tea stations and a vending machine full of snacks and those little things you tend to forget at home, like toothpaste or an adapter. We're sorry to hear that you didn't like our Ruby Care products. The range has been created especially for us, using high-quality ingredients and carefully blended fragrances. Most guests seem to enjoy them, but we understand if they're not your cup of tea. We hope you'll come back soon.Your Ruby Lilly Team

Risposta dalla struttura: Hey Sunshine,thanks for your lovely review.Giving our guests a warm welcome and a friendly face to talk to throughout their stay is a big part of life at Ruby, so we're delighted to hear that our hosts in Munich made your trip memorable and made you feel at home. However, as part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find free hot drinks and a Maxi bar to buy other bits and bobs in our Galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat – it's open 24/7. We'd love to welcome you again.Your Ruby Lilly Team

Risposta dalla struttura: Hey Sunshine, Thank you so much for taking the time to share your experience with us. We're sorry that your stay didn't live up to your expectations. Cleanliness is very important to us so we were disappointed to hear that your room was not up to standard and will be looking into this with our housekeeping team. We really appreciate you taking the time to let us know as cleanliness and comfort is a priority in all of our hotels. We hope you will consider giving us another chance in the future. Your Ruby Lilly Team