741 Whitehorse Rd, Mont Albert, Melbourne, AustraliaDettagli hotel
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1 notte
Recensioni degli ospiti
4.2/5
Molto buono
46 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.2
Strutture e servizi4.3
Servizio4.3
Pulizia4.3
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Tutte le recensioni(46)
Recensioni positive(44)
Recensioni negative(2)
Utente ospite
Appartamento Executive con 2 camere da letto
Soggiorno: gen 2023
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 15 gen 2023
The location of the service aparement is excellent. Also the receptionists are super helpful and nice. Whenever we need help, they will provide assistance immediately.
We loved our stay at Quest! Loved the apartment, the new-ish building, late night check in was a breeze, very friendly customer service. We had a patio (ground floor) and all necessities. The only obvious disadvantage is distance to the downtown of Melbourne and airport. The hotel is steps from the tram stations, so that’s easy, but ride to CBD takes close to 50 mins. Despite of the distance, we loved the property so much, we would stay again!
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Jenny
Soggiorno: mar 2024
Lavoro
5.0/5
Eccezionale
Pubblicata: 2 mar 2024
Nice sized room with separate bedroom - kitchen area is a decent size and nice having a proper sofa
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David
Soggiorno: feb 2024
Altro
1.0/5
Pubblicata: 9 feb 2024
I had problems from pre-check in. I was reallocated to a sister property in another suburb due to electrical faults in the room I had been allocated (but not informed about this). On arrival they could not find me on their system and when they did they allocated me to another room that had a faulty ceiling light in the bedroom (it kept flickering even though the switch was off - which I discovered on going top bed). I reported this and was moved to another room that was in sub standard condition (smelled) and the bedroom was not set up properly (including no beside lamps). My experience was so bad I decided to ask for a refund (including for the night I stayed due to the incovenience I experienced). Only a partial refund was provided. I would not recommend this accommodation for anyone.
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Robert
Soggiorno: gen 2024
Coppia
5.0/5
Eccezionale
Pubblicata: 20 gen 2024
The property is very nice and in a central location, plus being pet friendly allowed us to bring our kitten along.
Only thing to say is that the bathrooms are in urgent need of a renovation
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Johanna C
Soggiorno: gen 2024
Altro
5.0/5
Eccezionale
Pubblicata: 15 gen 2024
Very clean , customer service by calling me if everything was ok. Impressed with the service💖
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Samantha
Soggiorno: dic 2023
Altro
5.0/5
Eccezionale
Pubblicata: 13 dic 2023
Staff member was abused 2 nights in a row by a guest seeking upgrades and refunds. There was nothing wrong with the hotel its a standard Quest. For the price you cant expect luxury or anything high end. Its for for purpose.
The staff member showed incredible professionalism and still smiled and welcomed me while holding back tears. The teo staff the next day were friendly and welcoming. I would absolutely stay here a
again.
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Sean
Soggiorno: dic 2023
Altro
4.0/5
Molto buono
Pubblicata: 4 dic 2023
Very spacious apartment style with all you need for your stay. Comfortable bed. No complaints
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kate
Soggiorno: nov 2023
Coppia
5.0/5
Eccezionale
Pubblicata: 13 nov 2023
Very happy with our stay. Extremely friendly, kind and helpful staff who went above and beyond to be accommodating. Rooms are a litte dated but very, very spacious and clean! Great location for where we needed to be for a conference and there is an excellent cafe just a few doors down called Mister and miss for coffee and breakfast. Would definitely stay again! Thanks again to the staff for excellent customer service. Very affordable price too.