Decu Downtown

This is a wonderful hotel with a great location, friendly and helpful staff. The lounge and pool areas, the garden and the rooms were beautiful.

The staff was amazing.

This hotel is a little gem. The location is very close to the historical center. The room, patio, pool, and garden are absolutely gorgeous. The service is excellent. The receptionist had good recommendations for tours and restaurants. The continental breakfast that was included with the night was very good. The only thing that I would improve would be to let the guests know in advance via email about the parking options available nearby as there is no hotel parking.

Let me start off by saying that we don't usually stay in hotels as nice -and pricy!- as this one. Perhaps this has some sort of bias in my review! The hotel is an absolutely gem. It's gorgeous, and you'll feel like taking picture of it all day long. The room was spacious and we loved the architecture style -modern but very inspired by traditional Merida architecture. On the other hand, I have to admit that I felt that the hotel was a bit stingy. The included breakfast was very frugal -and even if you were to ordered milk with your coffee, the would charge you for it. Wi-Fi wasn't great in our bedroom, and they couldn't fix it. The hotel staff were always willing to help and serve, but sometimes didn't know how (i.e., I called them a few days in advance to book a trip through them to Chichen Itza and I was astonished by how little they communicated to me about the trip -it almost sounded as if they didn't want me to buy through them!). It is perhaps because of these reasons, along with the very high price of the hotel, that I wouldn't recommend it to someone else. Merida is gorgeous and fun and safe, and there are many other great hotels. I hope this helps someone else.

An oasis of tranquility in Merida. Excellent staff and service. Don't hesitate to book a stay here. So peaceful.

Loved our experience at Decu Downtown. Great service, beautifully designed interiors and relaxing atmosphere.

Beautiful space. Completely not thought out detail. No amenities at all. Terrible bathrooms. One wicker stool in the room. No place to put ANYTHING!! Concept not worked through. No turn down service. Horrible staircase to upper floor. Easiest way to fall and break your neck. They Really need to figure out details.

Decu Downtown is a quiet sanctuary in the middle of Merida. What a find! We instantly fell in love with the decor, the spacious rooms, the food and the gorgeous outdoor spaces. The warm hospitality from its young staff plus a fabulous location make Decu is a five star property on every level. We are seasoned travelers, and can honestly say that was one of our top boutique hotel experiences worldwide. We can’t wait to return to Decu Downtown.

Overall excellent property. Staff is great!