Medan: i migliori hotel a 5 stelle

Ok, amate il posto 24 ore al tavolo accanto all'hotel. Non piacete la colazione di fine settimana all'hotel a piscina haha, troppo caldo.

La posizione è super strategica. Camminare a molte attrazioni turistiche e centri. Sicuro per i viaggiatori soli per rimanere qui. Camera come per pubblicità. Grandi servizi di mantenimento della casa. Sento che viene trattato come un re qui. Tutti i membri del personale sono molto gentili e sempre grandi. Sono fantastici colazione pacchetti. I servizi del front desk sono ben parlati in inglese.

Nice room and my son enjoy the pool very much. The view is amazing. Tried the massage and feeling good. The customer service at the front desk, Shanti is very friendly and arrange us at the high floor room with the great view. We love it. Thanks to Shanti. We also tried Jade Restaurant, the foods are delicious and the staff are very friendly. The breakfast have a lot of variety and the cake shop named M is also very nice. Will be back again for our upcoming stay.

Most of the guests are uneducated, mostly from outskirt. They just smooke everywhere, in the toilet, in the lobby and even in restaurant. The hotel staff should reprimand such guests, but they just ignore their terrible abd uneducated behaviour. I booked non smooking room but given smoking room with terrible smoking smell. Truly not recommend to stay in this hotel not because of the staff but because of its guest environment.

Great hotel to stay. Although abit old but it’s well maintained. The hotel is above a vacant shopping mall. Sitting at level 9 to 11 of the vacant mall. The breakfast have a lot of variety.

This is our first experience where we stayed at a hotel and we are not allowed to have an extra towels 🙈. We booked a family room, and it’s only had 4 towels while we ate a party of 6 included 2 little babies and 1 9 years old boy. So I called and asked if it’s possible to have 2 extra towels or at least 1 towels and the answer is a firm no with the explaining of the hotel SOP. I don’t even bother to argue cause I think it’s just senseless. I tried to explained that we are a party of 6 and we have only 4 towels inside the rooms. But that’s the hotel standard and nothing they can do 🤦🏻♀️ It was my mom’s birthday so we have a cake ready and would like to surprise her on the early morning, however we forgot to bring the lighter. So I rang the operator and asked if they have any hotels matches, I also explained our situation why we need the matches on that time. But they simply said no. And then, I asked him if it’s possible to borrow one from the HK staff whoever are on duty on that day just to light the candle and return it right away.. but the operator said the only person that he knows smoking and have a lighter is off that day.  What a service!!!! 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️😭😭😭

So lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)

Overall service standards were impressive especially f&b staff Ivana and her team at breakfast cafe. Buffet breakfast was fabulous and value for money. On my day of check out there were multiple power cuts and house keeping and other guest floor service staff and even guest never cease to slam room door on entry or exiting. Overall house keeping and other service staff efficiency commendable including concierge who were very willing in their service. I will surly stay there on my next trip. Ivana showed exemplary leadership qualities and very hands on type of a person.

We do staycation here for celebrating Our WEDDING ANNIVERSARY.. Check in and check out ontime. Facilities are Good. Breakfast food really great and yummy. The personil are also nice services. Thanks a lot. Just a litte noted for miss welcoming cake. Nope.

FRONTDESK: Sono persone assolutamente grandi, dall'inizio al momento di un check-out - il livello di servizio non è dove incomparabile con nessuno degli hotel che ho soggiornato in Malaysia, Singapore, Filippine, Vietnam o Thailandia. La maggior parte dei viaggi in questi paesi tende a adorare occidentali, ma in Indonesia tutti sono trattati come ospiti. L'unico problema che ho avuto con questo hotel è stato la stanza - era dim, nessun punto di accesso o USB per collegare il mio laptop e di lavorare i gadget o confortevole sedia o tavolo da lavoro - era un viaggio d'affari e ha bisogno di un forte WiFi anche. (Solo la mia stanza, non posso parlare per il resto) - ma quando il mio conducente ha scelto il mio aeroporto - mi ha chiesto perché ho scelto di rimanere a Grand Inn?? Il posto ha bisogno di un grande aggiornamento e riparazione. La posizione è ideale per essere nel centro della città, bellissime cibo intorno, ma la stanza non è così grande. Il cibo è comunque grande.