Recensioni su Dickwella Resort and Spa

Washroom in the family duplex room was in a very pathetic situation. It was old and broken; Doors and other wood were broken. Sink was old and sink area was untidy. Floor of the washroom was also had cracks and broken. We couldn't use this and we were using other standard room washroom which was in a better state comparatively. But in that room we couldn't close the washroom doors (It was not lockable). Water was not clearing from the drainage system in the washroom and water was staying in the washroom. Dustbin in the washroom was very old and it was not opening and it was disgusting to touch it. A/C in the family duplex room was leaking from the time we entered the room. When we informed it was repaired once, and it started leaking water again in the night. It made a pool of water in the room around the bed. Floor of the room was wet and it was always slippery. Seems water was coming through sand through the floor. Steps to the upper floor was broken and it was risky to go up. Hence we couldn't use the upper floor of the room. We had to pay additional amount for the family duplex room each night but we couldn't use the upper floor and even the washroom of the room. When we requested for room change on 2nd day morning even with downgrade we were refused saying hotel is full and no rooms to change. But on the 2nd day night (9 pm) when we told we will make complain we were offered another room. General concerns: When we requested for baby feeding chair we were told only one chair is available for the entire hotel/ restaurant. Hence 2 kids had to sit in mothers lap and eat. But on the 2nd day we saw 2 chairs.