Hotel in zona Jardin el Harti, Marrakesh

Buon servizio squadra e ascoltare camera pulita e spaziosa colazione a buffet completo niente da dire eccellente

La hall dell'hotel è magnifica, la camera è molto spaziosa, la piscina è molto pulita e anche il buffet è molto bello.Con tali condizioni di alloggio, il rapporto qualità-prezzo è molto alto.La stanza è praticamente in palio , e la stanza ha un balcone. La stanza del fine settimana è molto stretta. Se hai bisogno di prenotare, dovresti prenotare un po 'prima.

La location e’ molto valida perché è vicino sia alle mura dell città che alla vita notturna , anche la struttura e’ buona , ci sono 2 grandi piscine ed una hall fresca e pulita , l’hotel si perde principalmente nei servizi (che sono pessimi basti pensare che i frigobar in camera sono vuoti ) e nel personale (realmente pessimo ed arrogante oltre che incapace) la colazione e’ l’unica cosa degna di nota ed anche il personale della colazione (a differenza degli altri ) e’ molto gentile e servizievole . Per il resto l’hotel ha un servizio di gran lunga lontano dalle 5 stelle . Il personale sembra automatizzato , qualsiasi problema o richiesta tu abbia loro se ne fregano e vanno avanti come robot ripetendo sempre le stesse cose , ho notato anche tanta arroganza e ignoranza da parte dello staff , pessimo anche il servizio di pulizia , pessimo il servizio nelle piscine e pessimo il servizio reception e concierge , terribile il room service ! eppure basterebbe poco per rendere più piacevole il soggiorno agli ospiti.

We're part of a tour group and got the worst rooms I suppose. A few of us got rooms with poor or faulty air-conditioning. Made complaints . 1 room checked out as hotel refuses an upgrade even tho the guest wanted v to pay for it. My room after an hour of ,v they brought in a fan which made it even hotter. Finally someone came in to check and confirmed the air con was faulty. So we moved to another room with no offer of help to assist with our luggages. Then the new room mini bar was out of order! By v then we were too tired to bother. When we asked for ice, it came quick which was appreciated. We asked for extra water and housekeeping sent it asap. 2 other rooms also had to change due to aircom. Also the beds were so thin I could feel the spring while sleeping. Was not a comfy sleep. Hotels needs to refurb.

NE RESERVE - EVITI A ALL COSTE- Questo hotel deve essere evitato a tutti i costi!!!! Non fidate di rating positivi, non possono essere fidati e sono stati pagati per. Evitare questo hotel a qualsiasi prezzo!!!! Non credere agli annunci postivi, acquisti un piccolo scout da questo hotel. Ditry letti forniti ogni giorno, biancheria inchiodata ogni giorno, accoppiatori rotti nei bagni (!!!!), nessun AC, molto piccola piscina, testa di doccia rotta, un manager molto aggressivo. Abbiamo lasciato prima della fine del nostro soggiorno in un altro hotel. Questo posto non è sicuro! Draps sales, litrie douteuse, piscine trop petite, attrezzature a l'abandon, un manager aggressivo, prises murales exposées dans les salles de bains!! , draps dechires, abbiamo richiesto il rimborso delle nostre spese. abbiamo lasciato l'hotel prima della fine del nostro soggiorno. Non eravamo al sicuro!

Riad molto bello, ben curato e super comodo per gli spostamenti! vicino a siti molto belli e caratteristici, come i souk. Colazione in terrazza fantastica! Super Consigliato! Grazie Silvie per la tua ospitalità e gentilezza!

Stayed here as part of an EasyJet package and wasn't sure exactly what to expect as it was our first time in Marrakech.. We were greeted with a very warm welcome and served mint tea, local pastries and water..........and some fuss from a local cat. The hotel was very clean, beautiful inside and cool in temperature given the heat outside. Our room was also clean, well presented if not a little basic. Obviously, you have to be mindful that hotel star ratings are different from the UK. During our week long stay all of the staff were extremely friendly and helpful and couldn't do enough for us. The rooftop spaces are beautiful and you don't really notice any of the hustle and bustle below. The only note really is that people of a larger size or restricted mobility may struggle on the stairwells as they are pretty steep and narrow. Hold those banisters tight! In a nutshell, this riad is excellent, in a prime location and the staff........and cat's.........were friendly with impeccable service. This seemed to be the case throughout Marrakech as the people are so welcoming.

The hotel looks lovely. We arrived at 12 and check in is at 3 but they gave us our wrist band so we could get a drink and look around. At 3 we went to reception and were told we could have our room we started wheeling our cases and a member of staff took them to show us to our room. Room was nice the view just looked out onto the road which was very busy but we weren't too worried about that, we thanked the guy who just stood there saying your welcome but wouldn't leave!! I called my husband as I was feeling uncomfortable at this point, my husband handed him some money and he left! The tipping had begun already, I'm not against tipping but seriously he just showed us our room he didn't tell us anything about the hotel or facilities at all. The bed was made daily but not clean sheets the bathroom was cleaned daily but we had to ask on several occasions for toilet roll and the shower door which is over the bath opened inward rather than out making it an obstacle getting in and out, we also had a fold up bed taking space up in our room which wasn't required. Food had lots of choice but was never labeled so you had no idea what anything was and it was cold. Utensils were dropped and put back in the food, children were touching and putting food back it was off putting. We had booked several trips so we were not planning to eat very much at the hotel however one lunch towards the end of our stay we had the BBQ chicken and both became extremely ill having to leave our room for water as none is left in your room to keep hydrated you have to walk to the bar to get it yourself, on our final evening we had to go for dinner to dinner as we had been so ill we hadn't eaten for almost two days again food was so cold we left and went to the restaurant over the road. No sun loungers available unless you get up at 7am and put a towel down. One day we got a lounger at 8am all the others were taken and the four next to us were reserved with towels until 1230 then the family left them again at 1pm and went for lunch while people were having to lay on the grass. The best thing about this hotel were the inside bar which you have to pay as it's not part of all inclusive however we paid just to get a decent drink and seat. Would definitely not recommend this hotel to anyone.