Recensioni su Y2 Residence Hotel Managed by HII

Risposta dalla struttura: Dear Valued guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We strive to provide a comfortable and enjoyable experience for all of our guests, and we regret that we did not meet your expectations.We are aware that some areas of the property are in need of attention, and we are currently working on a renovation plan to update the studio rooms, including the curtains and furniture. Please be assured that your comments have been shared with our housekeeping and maintenance teams to address the cleanliness and condition of these items as a priority.Regarding the noise concerns, we understand how disruptive this can be. While we do our best to maintain a peaceful atmosphere, we are also aware that weekends can attract guests looking to socialize and enjoy the local nightlife. We will look into options to improve soundproofing in the rooms, as we certainly don’t want to affect the comfort of our guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future, with improvements that will provide a more restful and enjoyable experience.Warm regards, Allan C.Front Office Manager

Risposta dalla struttura: Caro stimato ospite, grazie per aver dedicato del tempo per condividere il tuo feedback con noi. Siamo lieti di sapere che hai trovato il nostro hotel accogliente e soddisfacente di per sé. Le tue gentili parole sono molto apprezzate e siamo lieti che tu abbia apprezzato la comodità di avere ristoranti coreani nelle vicinanze. Ci scusiamo per eventuali disagi causati da rumori durante il vostro soggiorno. Siate certi che lavoriamo continuamente per migliorare l'esperienza dei nostri ospiti e affronteremo questo problema per garantire un ambiente più tranquillo per tutti i nostri ospiti. Vi ringraziamo per il vostro supporto e speriamo di avere l'opportunità di darvi il benvenuto in futuro, quindi potrebbe continuare a offrirti un soggiorno memorabile. Cordiali saluti, Jerry BanaoAFOM

Risposta dalla struttura: Gentile ospite, grazie per aver sottolineato l'eccellente rapporto qualità prezzo del nostro hotel. Siamo lieti di sapere che hai apprezzato le nostre offerte. È stato un piacere averti con noi e non vediamo l'ora di darti il ​​benvenuto presto.I migliori saluti, Jerry BanaoAFOM

Risposta dalla struttura: Caro stimato ospite, grazie per aver dedicato del tempo per condividere il tuo feedback con noi. Apprezziamo i tuoi commenti riguardo alla spaziosità delle nostre camere. Garantire il comfort e la soddisfazione dei nostri ospiti è la nostra massima priorità e siamo lieti di sapere che hai trovato soddisfacente la dimensione della camera. Ci impegniamo costantemente per offrire un'esperienza eccezionale a tutti i nostri ospiti e il tuo feedback ci aiuta nei nostri continui sforzi per migliorare. Se hai ulteriori commenti o suggerimenti, non esitare a contattarci. Non vediamo l'ora di darti il ​​benvenuto per un altro piacevole soggiorno in futuro. Cordiali saluti, Jerry BanaoAFOM

Risposta dalla struttura: Dear Valued guest,Thank you for sharing such a comprehensive and positive review of your recent stay with us! We’re delighted to hear that you enjoyed our central location, spacious rooms with kitchen facilities, and the helpfulness of our friendly staff. It’s also great to know that you were able to take advantage of our gym and rooftop with the beautiful views.We appreciate your comments regarding breakfast, and we will certainly consider adding more fresh vegetable options to enhance the variety for our guests. We always aim to improve our offerings, and your suggestion is valuable to us.We’re also glad you discovered the nearby Vietnamese restaurant and the convenience of Power Plant Mall—our location really is great for exploring Makati!We hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out.Warm regards,Allan C.Front Office Manager

Risposta dalla struttura: Dear Valued guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced at the front desk during your extended stay. Clear communication between our team members is essential, and it seems we fell short in this instance. We understand how frustrating it can be to have to clarify your reservation details, especially when you were expecting a seamless experience.Rest assured, we are addressing this issue with our front desk and housekeeping teams to ensure better coordination and that all guest information is properly communicated and endorsed between departments moving forward.We truly appreciate your understanding and patience, and we hope to welcome you back soon with a more streamlined and pleasant experience.Best regards, Allan C.Front Office Manager

Risposta dalla struttura: Dear Valued guests, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our friendly and responsive staff, as well as the cleanliness and convenience of the hotel. It’s also great to know that you felt the value for money was excellent. We truly appreciate your kind words and hope to welcome you back for another stay soon! Best regards, Y2 Residence Hotel

Risposta dalla struttura: Dear Valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our amenities clean and up to your expectations — we're thrilled that you felt you got good value for your money.We also appreciate your comments regarding our breakfast offering. While we aim to provide a satisfying selection, we understand that it may not have met your expectations in terms of variety, and we will certainly take your feedback into consideration as we explore ways to enhance the breakfast experience.We also apologize for the inconvenience you experienced with parking. We understand how important it is to have a guaranteed parking space, and we will look into improving our parking management to ensure a more seamless experience for our guests, especially during busy times.Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for an even better experience in the future!Best regards,Allan Edison CastroFront Office Manager

Risposta dalla struttura: Dear Valued guest,Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had a great stay with us and enjoyed our rooms, as well as the beautiful view from our rooftop pool. It’s also fantastic to know that you found our staff polite and kind, and that the cleanliness of the hotel met your expectations.We truly appreciate your understanding regarding the construction nearby, and we’re delighted that it did not affect your experience. Manila is indeed an amazing city, and we’re so glad you had the chance to explore it.We look forward to welcoming you back on your next visit. Thank you for choosing us!Warm regards, Allan C.Front Office Manager

Risposta dalla struttura: Dear Valued guest,Thank you so much for your kind words! We're delighted to hear that you had a positive experience during your stay with us. It's always our goal to provide exceptional service and comfort to our guests, and your feedback assures us that we're on the right track.We truly appreciate you choosing Y2 Residence Hotel and we look forward to welcoming you back in the future.Warm regards,Allan C.Front Office Manager

Risposta dalla struttura: Dear Valued guest,Thank you so much for your kind words! We're delighted to hear that you had a positive experience during your stay with us. It's always our goal to provide exceptional service and comfort to our guests, and your feedback assures us that we're on the right track.We truly appreciate you choosing Y2 Residence Hotel and we look forward to welcoming you back in the future.Warm regards,Allan C.Front Office Manager

Risposta dalla struttura: Dear Valued guest,Thank you so much for your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to the entire team, and we truly appreciate you taking the time to share it.We look forward to welcoming you back on your next visit and ensuring another memorable stay.Best regards, Y2 Residence Hotel

Risposta dalla struttura: Dear Valued guest,Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated, and it’s wonderful to know that you enjoyed your stay.We look forward to welcoming you back to Y2 in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Warm regards,Allan Edison CastroFront Office Manager

Risposta dalla struttura: Dear Valued Guest , Thank you for your detailed feedback. We appreciate your kind words about our friendly staff and convenient location. We’re sorry to hear about the issues you experienced with the check-in process, elevator, air conditioning, and hot water. Your comments are valuable, and we will address these concerns to improve our guests' experience. We’re glad you enjoyed the spacious room and found it suitable for gatherings. We hope to have the opportunity to provide you with a more seamless experience on your next visit to Y2 Residence Hotel.Warm Regards , Allan Edison Castro Front Office Manager