Canopy by Hilton Madrid Castellana

Recensioni su Canopy by Hilton Madrid Castellana

Canopy by Hilton Madrid Castellana

Plaza Carlos Trías Bertrán 4, Madrid, Community Of Madrid, 28020, SpainDettagli hotel
Canopy by Hilton Madrid Castellana
Canopy by Hilton Madrid CastellanaCanopy by Hilton Madrid CastellanaCanopy by Hilton Madrid Castellana
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.8/10
Molto buono
71 recensione
Recensioni verificate
Ubicazione8.9
Strutture e servizi8.8
Servizio8.5
Pulizia9.0
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Tutte le recensioni(71)
Recensioni positive(67)
Recensioni con foto/video(22)
Posizione ideale(15)
Pulito e ordinato(14)
Camere magnifiche(12)
Ottima colazione(12)
Posizione conveniente(10)
Bella accoglienza(9)
Ottimi servizi(8)
Ottimo design(4)
Recensioni negative(4)
Utente ospite
Camera con letto a due piazze
Soggiorno: apr 2025
Viaggio in solitaria
5 recensione
10/10
Eccezionale
Pubblicata: 2 giu 2025
Top service.. rooftop pool and bar.. The perfect place to chill .. I enjoyed quite much staying here
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W. Zhou
Camera con letto a due piazze
Soggiorno: giu 2025
Coppia
2 recensione
9.0/10
Ottimo
Pubblicata: 5 lug 2025
Hotel is clean and modern. We selected this hotel for one before our tour began in the same hotel. The breakfast is superb
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Utente ospite
Camera Ospiti (2 letto matrimoniale)
Soggiorno: mag 2025
Famiglia
11 recensione
9.5/10
Fantastico
Pubblicata: 2 lug 2025
Gave us two separate rooms due to lack of double beds. Amazing surprise. Great service. The best hotel I've stayed at in europe. Room design is amazing and it was very clean.
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Utente ospite
Camera accessibile ai disabili (letto matrimoniale)
Soggiorno: mar 2025
Coppia
2 recensione
10/10
Eccezionale
Pubblicata: 27 apr 2025
The Canopy is a great hotel. Clean, modern and sleek. I totally recommend if you go as a foreign tourist. They have tone of activities like flamenco night and live music almost every day. On the other hand the bed was really comfortable and the pillow a piece of heaven. The only thing I did not like was the smell of the soap it was charcoal. The smell stayed with me and reminded me of a chimney.
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Josep Marc
Camera con letto a due piazze
Soggiorno: apr 2025
Viaggio in solitaria
6 recensione
9.5/10
Fantastico
Pubblicata: 26 giu 2025
Very good and decent hotel, recommended, next to the santiago bernabeu
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Utente ospite
Camera con letto a due piazze
Soggiorno: set 2023
Coppia
3 recensione
9.0/10
Ottimo
Pubblicata: 15 ott 2023
Excellent hotel with 10/10 facilities, short walk to the metro and train station. Enjoyed the gym and the lovely big rooms. - great shower and very clean. Would Definitley return next time I’m in Madrid, takes less than 20 to get into town. Lovely staff at the bar and cheap beer.
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Hiu Gai Angela
Camera accessibile ai disabili (letto matrimoniale)
Soggiorno: set 2024
Coppia
2 recensione
5.0/10
Pubblicata: 30 nov 2024
So so. Only thing we like is the breakfast
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Utente ospite
CAMERA FAMILIARE CON COLLEGAMENTO GARANTITO
Soggiorno: lug 2023
Famiglia
5 recensione
7.0/10
Pubblicata: 26 ago 2023
The facilities are very nice with comfortable beds and pillows. Clean and neat. Breakfast is basic and ok but not changed a single thing for all the 3 nights we stayed.
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Bbzzz
CAMERA FAMILIARE CON COLLEGAMENTO GARANTITO
Soggiorno: nov 2023
Famiglia
11 recensione
9.5/10
Fantastico
Pubblicata: 1 gen 2024
Location far from the main shopping area but good thing that it is near to the Stadium and nearby got metro around. Easy to travel around.
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Utente ospite
Camera con letto a due piazze
Soggiorno: lug 2025
Coppia
2 recensione
10/10
Eccezionale
Pubblicata: 18 ago 2025
Very good
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Risposta dalla struttura: Thank you very much for your perfect rating!We truly appreciate it and hope to welcome you back soon.
Utente anonimo
Camera accessibile ai disabili (letto matrimoniale)
Soggiorno: set 2023
Famiglia
7 recensione
7.5/10
Pubblicata: 14 ott 2023
Clean and neat hotel, but with few services. There’s no glass door at the bathroom On the other hand, no complementary water at the room. There is one bottle, and the customer has to fill it out by itself. There is Nespresso coffee machine
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Helen
Camera Ospiti (letto a due piazze, con vista sulla città)
Soggiorno: feb 2023
Affari
1 recensione
10/10
Eccezionale
Pubblicata: 27 apr 2023
I LOVE this hotel! The decoration is very fashion and location is good, can walk to a big shopping mall in 10 mins.
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6/7
Utente ospite
CAMERA FAMILIARE CON COLLEGAMENTO GARANTITO
Soggiorno: ott 2023
Viaggio con amici
10 recensione
10/10
Eccezionale
Pubblicata: 7 gen 2024
Convenient location with many shopping and food options available.
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Jon Barfoot
Camera con letto a due piazze
Soggiorno: set 2022
Viaggio con amici
19 recensione
7.0/10
Pubblicata: 31 ott 2022
The hotel is well located near the massive underground metro complex of Dos Ministerios, which is where the good news ends. The hotel suggests a boutique individualised experience, but in reality it’s just a makeover with a global blandness underlying it. Breakfast was only adequate for a hotel with the pretension of charging this tariff. The staff were arrogant and unhelpful on a range of issues which required a different, more individualised approach. “Computer says No” responses tend to derive from cultures that are monolithic and resistant. There are many good hotels in Madrid. This has yet to earn its place amongst them. It has a touch of the “Abercrombie&F” brand culture about it. Purposely exuding “too cool” like a dismissive white privileged preppie.
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Utente anonimo
Camera Ospiti (2 letti matrimoniali alla francese, con vista sulla città)
Soggiorno: lug 2025
Viaggio con amici
4 recensione
2.0/10
Pubblicata: 3 ago 2025
所謂的華人禮遇是騙局，前台都非常的冷漠前沒有耐心，不願意説英語，還不如用機器check in。 被分到了電梯對面的房間，看評論也有華人入住，也被分到這類房間，隱隱約約有被歧視的感覺…🥺凌晨三四點的時候，能夠很清楚的聽到外面有男男女女喧嘩而過。 花 25 歐購買了早餐，因為時間來不及，前台説提供 小食，如圖，且沒有檢查早餐券。 很糟糕的體驗。
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Risposta dalla struttura: Thank you for taking the time to share your feedback. We are very sorry to hear about the challenges you experienced during your stay.We want to assure you that room assignments are based solely on the room category selected at booking. Twin bed rooms are centrally located on each floor to optimize space and accessibility; there is no discrimination involved in this process. We regret if this placement caused any inconvenience.Regarding your experience at the front desk, we sincerely apologize if our team came across as indifferent or impatient. Providing courteous and helpful service to all our guests is a top priority, and we will address this with our staff to ensure improvements. We also regret any miscommunication related to breakfast arrangements and voucher handling.Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your trust and provide you with a better experience in the future.Best regards, Franziska (Guest Experience Manager)