Fengxiang hot spring Hotel

The rooms were spacious with great décor and crisp bed sheets. The breakfast is just okay, very less variety of options! The location is just perfect and near to railway station. The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble.

I had a pleasant stay at the hotel, characterized by a welcoming atmosphere and friendly staff. The staff members were very accommodating and eager to assist; however, it is worth noting that their English proficiency was limited, which occasionally made communication challenging. The dining options available were quite reasonable, offering a variety of choices that catered to different tastes. While the room provided a comfortable space, it did show signs of age. Additionally, there was a noticeable leak in the restroom that could use attention.

Room is old and unclean, apparently lack of maintenance. Didn't trust their hotspring either. Dispite of these, house keeping service was good. Overall a disappointment.

If you can, book a courtyard room, and not a room in the main building as they are noisy. The reception staff will get a taxi for you, there is nothing in the area of the hotel

Shower was broken. Everday fresh fruits in the room. Breakfast was not good and stuff does not speak a word english.

Very nice resort for the location. Enjoyed the stay and the hot spring. Just make sure if you travel to this city to double check about the mountains. Apparently foreigners are not allowed on the biggest mountain because of certain restrictions. Nothing to do with COVID.

中秋假期帶孩子來洛陽玩，選擇入住了孩子喜歡的鳳翔温泉酒店，位置距離洛陽高鐵龍門站和龍門石窟比較近，酒店屬於度假村性質，比較適合自駕，不過來回打車也很方便，洛陽玩的區域不算大，打車到市區30左右。 1.房型，酒店有些年頭了，整體偏舊。看評論説窯洞觀景房環境好，有露台和温泉池，定了這個房型八百多含雙早一晚，可能是有温泉比較潮濕的原因，房間裏有蟑螂，院裏有一些小蟲（這個避免不了），住了一夜我們娘仨害怕，酒店免費升級了小童套房，這點服務點贊！ 小童套房可以住至少四個人，温泉浴缸是在室內的，孩子很喜歡。 2.服務，給酒店客房部及前台點贊，反應的問題都及時高效的解決。 3.餐廳管理堪憂，給點建議：説早餐到9:30，我們快到9:30到的，結果餐廳部真的是非常準時，9:30整立馬以迅雷不及掩耳之勢高效的收了所有的餐。建議餐廳服務可以彈性一些，畢竟洛陽古都大家去了都去看夜景居多的，睡得都很晚早上起不來，這餐廳説收餐立馬就收，也根本不管客人拿沒拿飯，至少給請客人拿完你再收啊！ 餐廳做飯的工作人員在後廚收完垃圾袋，也不洗手，就繼續回來做飯，需要加強管理。 4.房間服務員大姐兩次來主動給我們送水果和酸奶等零食，很感謝，希望得到好評，但是我個人認為你們發力錯了，比方可以深耕細研服務方面，送的紅酒水果等也是成本，我們不需要的，反倒是這種親子酒店，1-1.2米的小童吃早餐每人要收38元會讓人覺得小家子氣了，一個不到1.2米的孩子，能吃多少早餐？放眼全國的温泉酒店，大部分都是含温泉公共區域票的，你們不含也就算了，早餐這麼小的孩子還另收費，房價800多呢，真是挺讓人寒心的，希望對孩子早餐費的這方面可以改進，左送一遍水果右送一遍水果，沒啥用啊，我們吃早飯才是剛需。 5.最後的最後，在離開退房之前真的是體驗感挺差的，但是結合後來給升級了房型，最最重要的是9.17中秋節當天的大廳經理，在退房是給於我們無盡超棒全五星的服務，看我一拖二帶倆孩子，幫我拿行李，怕天氣熱幫我們乘涼，得知前一天的早餐體驗很不好，主動詢問積極溝通，給中秋節當天大堂經理點個贊，謝謝你！

酒莊級紅酒1瓶:小瓶裝的 歡迎果盤:每天都有兩瓶牛奶、兩根香蕉和一些蘋果梨子冬棗葡萄 艾葉入浴包:味道挺濃郁的，泡的挺舒服 設施：老牌酒店設施比較老舊，入户湯池是特色，浴池足夠兩人平躺，水温比較燙要多放些冷水。房間裏有一些收費的一次性物品，考慮的挺周到，價格還算合理 服務：入住前主動聯繫，客房服務很熱情 環境：靠近龍門石窟，周邊挺安靜的 衞生：衞生還可以，浴池旁邊有放84消毒液

第n次來。從衹有一個小朋友到兩個小朋友，玩水是每次小朋友最喜歡的事情。這次來，臨時從明月升級到了豪華明月。工作人員服務態度嗷嗷好，帶我們先去看房間，幫忙換房間幫忙收拾行李，每天都幫我打掃房間，還送了酸奶和水果，臨走前知道我東西多還特意詢問是都需要幫忙拿行李。小院子一如既往的舒服，一如既往地開心……還有還有，餐飲部的飯很好吃，連吃了三天烤鴨，菜都是現炒的，會主動提示哪些菜有辣椒。