PHA NYA RESIDENCE

This was my first time staying at this hotel (chosen because it is top-rated), but unfortunately it was a disappointing experience for me as a business traveller. Apart from the central location, the stay did not meet my expectations. I booked a double-bed room and requested the second floor with a temple view. The staff informed me that the second floor was fully booked, and even the double-bed rooms were unavailable, so they gave me a twin room (no. 3) and pushed the beds together. The only good part was that the room still had a partial temple view from the window. The room itself was beautifully decorated, but there were no basic amenities such as slippers, toothbrush, razor, or comb unless requested at reception. I returned to the hotel close to midnight after a long day, only to find the reception closed, no staff available, and no information on how to contact anyone. There was also no in-room phone. I had to walk barefoot on the cold hard floor, could not brush my teeth, and could not request an iron to prepare for my meeting the next morning. In the morning, staff were still not present at 6:00 AM when I needed toiletries. When they finally arrived, I overheard the housekeeper saying they had run out of stock and that I should “go buy it outside,” which made me feel quite unwelcome as a guest paying a high room rate. The receptionist then repeated the same message without offering any guidance on where to buy items. Additionally, while the hotel claims to reduce single-use amenities for environmental reasons, they still provide drinking water in plastic bottles instead of glass — something that should be improved. I would like to compliment the staff member on duty on the morning of the 12th Nov 2025 at around 6:00 AM. I wanted to prepare food for almsgiving, and he kindly gave me helpful advice. He even went to ask a nearby vendor to bring the items I needed so that I could receive the service conveniently. I truly appreciate his assistance and excellent service. Overall, the lack of essential amenities, poor service availability, and unprofessional attitude made my stay uncomfortable. This will be my first and last stay at this hotel.

I really like this place. Despite it is a historic building built over 100 years ago, the renovation keeps the old charm Fresh Colonial style with a touch of modernism managed by Swiss administration. The room itself is new and spacious with super nice interior and decoration. The hotel is rather small though without other facility like swimming pool. That might be a reason that the price is really good. I recommend staying on the 2nd floor because it can avoid some noises from the street during early morning. I stayed on the ground floor and did not realize there is solid doors at the balcony that I could close to avoid noise and light from the street, so I had a bad first night. And the location is great. It is close to the main walking street and the river.

非常非常喜歡這家酒店，位置非常好，就在洋人街夜市旁邊的巷子裏，很安靜，酒店對面就是個小寺廟，走去湄公河也就3分鐘。服務員們態度都好好，早餐也很好吃，前一天晚上要選擇自己的早餐類型，是法式吐司麪包還是老撾的粥或者麪條，味道都很好，吃了三天早餐，都覺得很好吃。房間和公共區域都非常乾淨，浴室的淋浴噴頭非常棒。雙人間雖然不大，但很舒適。見到了老闆本人，來自瑞士，覺得老撾比瑞士更適合家庭生活，所以來了這裏，他自己本身學建築，所以做了這個精品酒店。老闆知道我要去萬象，還特意寫了一些推薦餐廳酒吧和景點給我，就是最後一張紙條。有免費的自行車可以騎，在城裡麪隨處轉一轉。整個琅勃拉邦不大，非常推薦住在洋人街附近，是旅遊區域的中心，可以步行到達市區的人和景點。有個老撾的服務員小姐姐會説一些中文，特別可愛。