Hotel in zona Kids Empire Pomona, Los Angeles

Abbiamo soggiornato il 15-17 marzo 2023. Amanda era sorprendente, ha chiesto un check-in precoce, ha assicurato che avessimo seguito il controllo per assicurarci che siamo stati tutti fissati. Ho avuto un'emergenza medica (battito sul pulsante d'emergenza nella stanza) e il personale era alla nostra porta in un minuto, e Tony dal desk front, poi si assicurava che i paramedici arrivassero nella stanza, poi si assicurava la stanza. Il personale si accorse che mio marito sapeva quando arrivava più tardi quella notte e poi si seguirono per assicurarsi che io fossi in ordine. Questo personale, tutti loro, Georgia? il custode lavora insieme per assicurarsi che il nostro soggiorno fosse eccellente. Anche il cibo è super delizioso, e il manager del ristorante è il migliore, rendendo sicuri tutti sono tutti set. Questa è la nostra proprietà preferita (ci siamo tutti Hilton Diamond), resta qui molte volte, ma la cura e il follow-up sono così apprezzati e riflettenti della gestione. La proprietà è bella e tranquilla, e estremamente ben mantenuta.

Gli hotel americani saranno più vecchi e basta a soddisfare gli standard americani.

酒店各方面都很不錯，性價比超高。

Hanno avuto un ottimo servizio il lavoratore in front durante il giorno, credo che il suo nome sia sincero, è molto bello e sul suo lavoro è un ottimo servizio, ma il tipo di notte è molto brutto quando parla e giudica solo i vostri apparenze

Le strutture non sono molto nuove, ma sono ancora buone.L'aria condizionata è forte ma il rumore è molto grande.Il personale di servizio è molto atteggiamento.L'omelet per la colazione è buono.La frutta è buona e beva.

La posizione è grande.La stanza è spaziosa e pulita.Anche il personale è molto utile.

環境清幽，是個很舒心安適放鬆的好地方，離開洛杉磯的喧囂煩亂，我喜歡這裡的離塵不離城，早餐豐富還有一樓24小時茶水咖啡供應，停車方便安全且免費，下次再來會考慮再首選這家

From the beginning of the stay to the end, we were in complete dissatisfaction with the way we were treated. We were encouraged by the great reviews on Google and on hotels.com of this location, but unfortunately do not believe what everyone says. Don’t be fooled! After we checked into our hotel we went to get food. After we got food and returned back to our hotel, we noticed that there were blood stains on our bed sheets and comforter, upon looking closely. We were obviously disgusted by this and did not want to use the bedding if it had blood in it, so we called the front desk at that time. The lady at the front desk said that she is very sorry and that she cannot have a maid replace the sheets because there were no maids at that time.Then I asked for a new set of sheets and bedding so that I could replace it myself. The lady said that she will send over the bed sheets as soon as possible. A guy who looks like a new hire by the name of “Colby, Colvy, or Toby” (one of those names, the hotel staff declined to confirm which one), arrived at our hotel room in about 10 or 15 minutes. With an attitude from when we opened our door to greet him, he gave us just the bare set of inner sheets. Upon receiving the sheets, I asked, “Could we get a comforter?”. He responded back saying, “you didn't ask for a comforter, I am giving you bed sheets.” I said back to him, “we need a comforter because the bloody bed sheets touched the comforter hence we would need all new bedding.” With extreme disrespect and rudeness, he said he will go get it. When he returned with the comforter in hand I had the old sheets that had blood on it, all wrapped up. Then he gives me the comforter. I asked him “what do you want me to do with the bloody bed sheets”, and he said “I don't know what you want me to do with it. It's not my job. You know, I am doing you a favor by bringing you these things right now, this isn't even my job, I work at the front desk.” Obviously I was very upset at this and I found this to be extremely unprofessional as the hotel had blood on the sheets, and they should do anything to fix it and to make sure that we are happy. Obviously in this case this employee did not care. When I replied back saying “that this is a problem that needs to be fixed and whoever's working at the hotel needs to be able to help me and not be rude to me, I was replied back with a statement that I would be kicked out for being too disrespectful. Along with this, this individual decided to curse at me and once he started cursing at me, with fear of safety because my girlfriend was also in the bedroom I closed the door and locked it. Despite me closing the door and locking it, this man continued to curse me out and it seems like he almost wanted to fight me saying “F*ck this and f*ck that, come on man, it's like that?!” Then I give a call to the front desk and the same lady answers again, I explain the whole situation and she apologizes. She confirms to me that compensation will be gi