Found Santa Monica Powered by Sonder

Good location, easy car park, great service and polite staff

Extremely noisy as it is on a high-traffic street and not as safe as I am used to. The rooms are tiny, maybe fitting for students who are trying to save money but not fit for families. Woke up to a homeless person outside of my window screaming at 7 am. It also would be nice to have water and slippers in the room to not walk on the carpet which is dark to hide stains.

Shower in the hotel room was inoperable, no working shower for 3 days. False promises to inspect and repair, no one showed up. Lack of care for guest experience, no attempt was made for accommodation. Parking lot entrance is awful, the uneven damage will likely scrape the bottom of your vehicle. Regardless of careful maneuvering you will scrape.

The room and the bathroom were clean - but they're supposed to be, right? I should have known what I was in for when I saw the ear plugs. They provided them because the room is right by the street and the traffic is constant and loud. It felt like an expensive Air B&B without any extras, like a 24 hr gym or a bar/lounge. On my last day, an ear-piercing alarm that would have awakened the dead went off at 6am - and kept going for 5 minutes. It certainly cut through those ear plugs. All the person at the front desk could say was, "Sorry about that." I will not return.

Staff were amazing - but this was nowhere near the kind of place advertised. It’s basically a hostel, with a pretty low spec common area. The surrounding area is unsafe, inaccessible and VERY far from Santa Monica. The windows to the rooms are right on the street so I had zero privacy. Coffee machine leaked, shower was weak, super dissapointing stay. Front desk staff, security staff and cleaning staff all really really lovely people - the best part of the trip! Would not stay here again.

Quite an old hotel, only the reception area seems to be upgraded. A very small parking with a horrible entrance, which will definitely scratch bottom of a low car

I like the property and the staff was extremely friendly.

The stay over all was decent, what I didn’t like is that when we lifted our blinds there was people sitting outside the window so I didn’t feel comfortable leaving them open, they have a parking garage BUT if you have a low sitting car it will completely scrape the bottom, in the quadbed room that we had there was no full body mirror, the biggest thing was that I had to complain about the people above us jumping and yelling over our heads during all types of night but nothing changed after we complained so we had to deal with that ALL 4 days of our stay which ******