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5 stelle

Royal Lancaster London
4.7/5154 Recensioni

Royal Lancaster London

Londra|0.65km dal Giardini di Kensington
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Lancaster Gate Hotel
4.1/547 Recensioni
La posizione è buona vicino al tubo. Questo hotel è senza spot e questo è molto importante per me. Il bagno era in fuga e la stanza era molto fredda, era molto fredda per marzo, ma non c'era riscaldamento nella stanza, solo la stanza. C'era un nuovo sistema di cassaforte in attesa, e il personale stava lottando per essere abituato, aspettando molto tempo per bere, eccetera. Questa è la mia seconda volta che sono qui. E' una buona base per Londra. La colazione era buona.
Corus Hyde Park Hotel
3.8/577 Recensioni
The hotel was very clean, well located near public transport and the staff were very accommodating. The business double room was small, with barely enough room to walk either side of the bed. This made it feel just like a place to sleep rather than a place to relax and watch TV after dinner. I would return to this or a neighbouring hotel based purely on the location.
Thistle London Hyde Park Kensington Gardens
3.9/5137 Recensioni
Tidy and clean room with all your needs. Super convenient location near 2 tube stations and across the street from Hyde Park. Our room faced the park! The only small issue I had was that all the sockets in my room weren’t working one night but it was fixed the next morning. The staff were helpful in letting us charge our phones at the concierge.
Best Western Mornington Hotel London Hyde Park
3.8/5109 Recensioni
Ho trascorso solo una notte all'hotel. La posizione è molto vicina a Hyde Park e Marble Arch, che è un'idea per coloro che guardano qualcosa di centrale. La struttura sembra vecchia e alcune riparazioni sono necessarie. La stanza era stretta, ma era buona per una notte.Incoraggierei il personale a essere più amichevole e accogliente.In generale, era tutto a posto.
Smart Hyde Park View Hostel
4.2/554 Recensioni
Situato vicino ad Hyde park, vicino Notting Hill. Fermata bus davvero a 2 passi. Ad un minuto a piedi dalla metro. Se vuoi visitare Londra questo è decisamente il posto perfetto da tenere come base per poter andare ovunque a Londra. Quartiere pulito e silenzioso
Comfort Inn Hyde Park
3.3/5103 Recensioni
Il personale della reception era gentile e disponibile, l'hotel era pulito e in una posizione eccellente.

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