Londra: i migliori hotel a 5 stelle

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Ottimo hotel boutique vicino a Westfield Stratford. L'interno è bello e moderno. La camera è molto pulita e il letto è comodo. L'accoglienza è molto gentile. Problemi minori riscontrati: c'era una luce blu lampeggiante sotto la TV. L'ho coperto invece di chiamare la reception perché ero lì solo per una notte. È stato difficile estrarre il gel doccia dal flacone del gel doccia anche se il flacone sembra pieno. Ci tornerei perché è un hotel ben posizionato ed eccellente.

L'hotel era grande.Abbiamo una splendida stanza. C'era un problema con la nostra prenotazione originale e la squadra di servizio clienti al trip.com erano eccellenti. Molto utile.

Vicino a Leicester Sq. e Piccadilly Circus, con Lego / M&M, e la città cinese vicino alla porta. Super conveniente. Mi sono aggiornato per adattarsi e la mia stanza è enorme. L'hotel non è nuovamente decorato ma ancora buono.

Ho preso mia madre per un trattamento per il fine settimana appena andato e posso dire sinceramente che è il miglior hotel mai! Con il personale più amatorio e più carino mai! Non si può chiedere di esserlo, ma si va oltre e per te, e si è fatto perfetto! Non posso aspettare di tornare presto! Grazie a tutti dal fondo del mio cuore il tuo incredibile! E vi vedrò presto x

È un hotel che conosciamo da molti anni, un certo lusso e tradizioni! Decorazione splendida per Natale, le sale con luci di chimenea per bere un tè con una bella vasca e tè in metallo argentato, personale molto attento, fanno sentirsi bene. Torneremo...

Durante la mia prima notte a Londra, ho avuto la fortuna di soggiornare in questo hotel perché sono arrivato molto tardi alle 11. Il servizio alla reception è stato molto buono e ci hanno prenotato una buona camera. Dopo il check-in, ho scoperto che tutto era oltre le aspettative. Era pulito, silenzioso e spazioso. È abbastanza, soprattutto quando sono uscito a fare una passeggiata il giorno dopo, ho capito che la posizione è fantastica ed è comoda per andare ovunque qualche giorno se possibile! Il servizio di deposito bagagli durante il check-out è stato molto premuroso e un'ottima esperienza Altamente raccomandato!

К моему сожалению. Будет в основном критика. Я проживал в отеле с 26.04 по 30.04. Бронировали через trip.com Стоимость номера вышла около 1550€ за 4 ночи без завтрака за стандартный номер с видом на площадь для 2 взрослых. К сожалению в этом отеле если вы с коляской, вы не сможете просто зайти в отель, там ступеньки. Если вы с обычной детской коляской тогда это не большая проблема, но если вы человек в инвалидной коляске, тогда это проблема. И нигде об этом не сказано. Завтраки на 6 этаже, но, когда вы прибудете на этаж номер 6 вы увидите лестницу по которой вы не сможете подняться если вы в инвалидной коляске, а если вы с ребенком который в коляске тогда вам придется нести коляску в верх. Поэтому хорошо подумайте имеет ли смысл платить за завтрак если вы с ребенком который в коляске. Персонал на ресепшен не подскажет вам об этом, они попробуют продать вам завтрак учитывая то что они увидят то что вы с коляской. Про номер, сам по себе номер просторный, но в нем нет вида на город, только на соседнее здание. Подогрева полов в туалете тоже нет, поэтому придется использовать тапочки. Напор воды очень слабый в туалете, не пойму зачем там ванна так как вы все равно будите принимать её в еле теплой воде. Уборка в номере отличная. Бесплатный мини бар в который входят 4 бутылки воды и 4 маленьких колы и пополняется он ежедневно. У нас окна выходили на тот самый вид на город и было достаточно шумно вечером. Швейцары молодцы и очень отзывчивы. Спасибо им за это работу. Так же мы столкнулись с ситуацией в которой нас не с могли заселить в 14:00 а вместо этого пытались предложить другой номер с повышенной категорией. Мы отказались и нам пришлось ждать 15:00. Впервые у нас такой опыт. Так же в номере нет адаптеров если вы приехали с Европы, вам придется просить их на ресепшен, они не подумали о том что бы оставить один адаптер в номере. В номере имеются USB порты. Но если вы с type C, тогда будут проблемы. Так же иногда лифт приходится ждать слишком долго. Подводя итог я не уверен что все выше перечисленное стоит своих денег. Расположение отличное. Основные достопримечательности в этом районе в 10 минутной ходьбе. Вокзала Victoria 25 минут пешком. Но учитывая все выше перечисленное, впечатление от отеля осталось очень странное. И я не уверен что этот отель стоит тех денег которые они просят. Это мой первый негативный опыт с отелями Marriott.

La posizione è buona, centinaia di metri dalla stazione South Kensington, e ci sono molti cibi vicino. Quando sono arrivati dieci anni fa, il ristorante cinese vicino era in piedi. La stanza è molto piccola, non c'è modo di farlo, e'la Gran Bretagna. La colazione è anche buona, il pane e i formaggi sono molti.Il caffè è il mio nome ”senza acqua”, come mostrato dal video. Inoltre, Trip.com non è determinato a dare punti:)

Staff at The Waldorf are incredibly attentive to any / all needs. I asked for a later checkout and plates for food early in the morning after a night out and they accommodated that for us. The hotel is placed in a prime location, just a stones throw from Covent Garden and about 28-30 minutes walk from Regent Street. The hotel is only accessible by key card after hours; to ensure guest safety. Amenities in the room included an iron and board, kettle, drinking glasses and coffee / tea cups. The shower had fixed shampoo, conditioner and soap dispensers. The mini bar was fairly priced for central London, but hadn't been cleaned (hence the slightly lower score on cleanliness). The air conditioning dried my throat out throughout the night, but turns off automatically if the window is open, so had to deal with that / just had water next to the bed throughout the night. The downstairs bar had a great a**osphere and boasts a large menu. Great for a late nightcap. Overall the experience was great. Our Queen room cost £179.00 for the night (excluding breakfast). I was offered two forms of upgrades. A larger Queen Room with breakfast included was only an extra £40.00, and a Kings Suite with access to the executive lounge and breakfast was £80.00 extra.