Cheval Phoenix House at Sloane Square

My 8 stay at Cheval Phoenix. Always great experience there in terms of stocking the place with food to last you a few days and location is great. Rooms are nice and large compared to any hotel room and nice to have a fully functional kitchen and laundry facilities in the room. Too bad the place will be closed starting feb 2023 for refurbishment.

The ambiance is inviting and comfortable to come again,the product quality is consistently outstanding exceeding my expectation, good customer service relation,quality product,very calm and peaceful,to be honest it was just like heaven on earth,the manager and blessing was very accommodating,love them all. Y’all keep the company rolling,job well done

Great venue, immaculately upgraded since 2022! Staff as helpful as ever, very welcoming and genuinely interested in your well being. I highly recommend this venue as it is so central and near to great shops and restaurants. Great to be back! Thankyou team

I just stayed in Cheval Phoenix House for two nights and had amazing time. Apartment was stunning with everything you need during stay, beautiful and relaxing decor and comfortable furnishing. Felt like home away from home. Special thanks to Rose, Blessing and Nora, very nice and helpful ladies always with smile on face. Thanks a lot

We loved our visit. The accommodation was lovely, the location was perfect and the staff were friendly and extremely helpful. Couldn’t recommend it highly enough!

The place is nice and well located but I have 2 things to say, one very good and one very bad: The very good one is that there is a lady working there called Aalya, Indian lady at the reception, and she was super helpful and the sweetest. We had an issue when arriving with the payment and she helped us a lot and even after all the issue she gave us an upgrade and she was very helpful and very nice, I really appreciate that and that girl is a diamond in that place. The very bad thing about the place is that I forgot some expensive medicines at the fridge with an small medical fridge and a container; on my way to the airport I realized and called them, the maid founded it but in the pics they have sent me there was only the small fridge and one medicine but not the container and the rest of the medicines. I informed them that I will send a courier to pick it up as soon as possible and they told me they will keep it inside the fridge ONLY for that day! How come??? They informed me that After that they will not take any responsibility and they will take it out of the fridge while those medicines needs to be inside a fridge… as it’s on a weekend the couriers I founded informed us that they will pass by Monday so those medicines will be already bad… I lost a lot of money in medicines thanks to this place as they were not willing to help, so no, I don’t recommend this place at all. Since when a place like this, and very expensive, doesn’t help their guess??? Plus a container has disappeared…. Go to a hotel, will be more professional than this tiny place with extremely weird rules that will go always against the guess.