Recensioni su Cheval Knightsbridge

Risposta dalla struttura: Dear Valued Guest,Thank you for choosing to stay at Cheval Knightsbridge and for taking the time to share your feedback. We are thrilled to hear that you had an amazing experience during your stay and that you found our location to be fantastic and enjoyed your apartment. It makes us happier to hear that the passion of our team has resonated in your experience with us. Thank you for your kind words.We hope to have the pleasure of welcoming you back soon.Kind regards,Ben Pires

Risposta dalla struttura: Dear Guest, Thank you for your lovely comments. We are pleased to know you experienced a perfect stay and it makes us happy to see a 5 of 5 for your overall stay. We hope to have another opportunity to welcome you back soon. Kind regards, Ben Pires

Risposta dalla struttura: Dear Guest,Thank you for sharing with us your feedback on Ctrip. We are glad to see that you have rated your overall experience 4/5, particularly a ranking of 5 for amenities, cleanliness, and location.However, I regret to hear of your disappointment on your check-out experience. I have investigated this issue and learnt that your booking was a 2-night booking, and our team could not accept your request due to high occupancy on the day. Please note that our check-out timings are 11am and we do not guarantee any early check-in or late checkout requests as this depends on availability. I hope you will appreciate that we have a very small window of 3 hours to get the apartment ready up to Cheval standards for the next check-in.I have noted your comments regarding the housekeeping service. I agree, that if the service was refused by yourself, our team should had acknowledged the request. Our Head of Housekeeping has briefed the team to avoid any such reoccurrences. Please accept my apologies for any inconvenience caused to you.It is my hope that these events will not permanently mar your opinion of our Residences and that you will return to us again, when I am sure you will remember your stay for all the right reasons.Kind regards,Priya

Risposta dalla struttura: Dear Qinfumingjingtai, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we can welcome you back in the future. Warm regards,Ben PiresGeneral Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to hear you appreciated the surroundings, amenities, cleanliness, and service during your stay and rated us 5 out of 5. However, we sincerely apologize for the apartment not being of your preferred choice. Please note that this was the room type you booked, and we had this apartment available in the same category. We apologize for any confusion.Nonetheless, we're pleased to hear that our internal customer service was helpful, and we will continue striving for excellence in all areas of service. Your insights are invaluable, and we hope to provide you with an even better experience on your next visit.Thank you once again for your feedback!Kind regards, Ben Pires

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your recent experience with us. We appreciate your feedback and apologize for the inconvenience you encountered during your stay.We’re pleased to hear that you received an upgrade to a 3-bedroom townhouse, but we understand that it may not have aligned with your initial preferences. Your comments about your room choice have been noted, and we sincerely apologize for any disappointment caused.Regarding the expired items in your room, we deeply regret this oversight. This is certainly not the standard of service we aim to provide, and we are committed to rectifying this issue to prevent its recurrence in the future.Your feedback is essential in helping us improve, and we appreciate your feedback. We hope to have the opportunity to make it up to you on your next visit and provide you with a more enjoyable experience.Kind regards,Ben PiresGeneral Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our property. We are thrilled to hear that you enjoyed the good location, spacious rooms, and kitchen facilities during your time with us.Having a convenient and central location is one of the key features we strive to provide for our guests. We understand that it adds value to your overall experience and makes it easier for you to explore and enjoy the surroundings.We are also glad to hear that you found our rooms spacious. We believe that having ample space is essential for our guests to feel comfortable and relaxed during their stay.Additionally, our kitchen facilities are designed to provide convenience and flexibility for guests who prefer to prepare their own meals. We are pleased to know that you found them useful during your stay.Thank you once again for your kind words. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Kind regards, Ben Pires

Risposta dalla struttura: Dear Guest, Thank you for choosing Cheval Knightsbridge as your accommodation. We are pleased to hear you experienced a great stay and enjoyed your spacious apartment and the location. Our housekeeping team are delighted to read your comments regarding the cleanliness of the apartment. We hope to have the opportunity to welcome you back on your next visit to London.Kind regards,Ben Pires

Risposta dalla struttura: Dear Guest, Thank you for sharing with us your feedback. We are delighted to hear you experienced a comfortable stay and will be returning back. We look forward to having the opportunity to welcome you back soon. Kind regards, Ben Pires

Risposta dalla struttura: Dear Guest,Thank you for sharing with us your feedback on your recent stay. We are delighted to know you experienced a great stay at Cheval Knightsbridge and enjoyed our location and everything it had to offer. We hope to welcome you back on your next visit to London.Kind regards,Ben Pires

Risposta dalla struttura: Dear Guest, Thank you for your brilliant feedback! We are so glad that you enjoyed the location of our Apartments, we are very lucky to be a few minutes walk from Harrods and with Bus stops and underground stations within easy reach, this is very convenient to access London's Theatreland and of course Oxford street as well as London's famous Parks, etc. We look forward to welcoming you back on your next visit to London. Kind regards, Ben Pires

Risposta dalla struttura: Dear Guest,Thank you for taking the time to complete our survey following your stay at Cheval Knightsbridge. I am delighted to hear that you enjoyed your time here and look forward to welcoming you again in the near future. Also, thank you for the constructive feedback regarding the floor making noise as constructive feedback such as this will help us improve and provide an even better service. Kindest regards, Ben PiresGeneral Manager

Risposta dalla struttura: Dear Guest,Thank you very much for staying with us at Cheval Knightsbridge.We are delighted that you choose our residences as your home away from home during your visit to London. We hope to welcome you back soon.Kind regards,Ioana

Risposta dalla struttura: Dear Pepguy,Thank you for choosing Cheval Knightsbridge as your preferred accommodation whilst in London! We are pleased to hear that you enjoyed our location and the warmth of the accommodation. We appreciate your feedback regarding the facilities and noise level. We understand that some areas may need improvement, hence we have an ongoing repair and maintenance and a soft refurbishment plan in place for some of our apartments. We constantly strive to provide a comfortable stay for all our guests and appreciate your valuable feedback.We hope to have the pleasure of welcoming you back soon.Kind regards,Ben Pires