Grand Royale London Hyde Park

Recensioni su Grand Royale London Hyde Park

Grand Royale London Hyde Park

1-9 Inverness Terrace, Westminster, London, United KingdomDettagli hotel
Grand Royale London Hyde Park
Grand Royale London Hyde ParkGrand Royale London Hyde ParkGrand Royale London Hyde Park
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1 notte

Recensioni degli ospiti

4.1/5
Molto buono
117 recensione
Recensioni verificate
Ubicazione4.4
Strutture e servizi3.7
Servizio4.0
Pulizia4.1
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Tutte le recensioni(117)
Recensioni positive(103)
Recensioni con foto/video(30)
Posizione ideale(35)
Proprietario simpatico(19)
Posizione conveniente(15)
Camera piccola(13)
Trasporti comodi(8)
Ottima colazione(6)
Ottimo design(5)
Recensioni negative(14)
Utente ospite
Camera Deluxe matrimoniale
Soggiorno: lug 2024
Coppia
2 recensione
4.0/5
Molto buono
Pubblicata: 27 ago 2024
L'hotel era il luogo ideale per partecipare al Carnevale di Notting Hill e a pochi passi dall'evento e da Hyde Park, tuttavia la stanza era piuttosto piccola e compatta. La reception, il personale delle pulizie e le ragazze della sala colazione erano così amichevoli ed educate!
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Risposta dalla struttura: Grazie per essere rimasto con noi. Apprezziamo il tuo feedback!
Kassu
Camera Deluxe singola
Soggiorno: dic 2023
Solo
1 recensione
2.7/5
Pubblicata: 24 gen 2024
Sono rimasto completamente deluso dalle dimensioni della stanza, dalla temperatura e dalla pulizia. Per essere onesti, ho fatto il check-in alle 21:00 e il check-out alle 23:00, ecco quanto è stato grave non poter rimanere. Hanno provato a offrirmi una stanza diversa, ma nella prima le luci avevano problemi e nella seconda era persino più piccola della stanza originale, letteralmente due persone non possono stare nella stanza contemporaneamente. Per essere onesti, la maggior parte degli hotel in cui sono stato ha i bagni più grandi di questa stanza. Per quanto riguarda i pericoli e l'igiene, do zero. Sono rimasto sdraiato sul letto per 20 minuti e ho iniziato ad avere prurito. La fodera era strappata.
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6/13
Risposta dalla struttura: Gentile ospite, ci dispiace molto per il tuo soggiorno. Le dimensioni della stanza, la temperatura, la pulizia e le condizioni erano inaccettabili. Ci scusiamo sinceramente per aver offerto alternative inadeguate. Cordiali saluti, Hazel Silveira Il team del Grand Royale Hyde Park Hotel
Utente anonimo
Camera Deluxe singola
Soggiorno: mar 2022
Solo
19 recensione
1.7/5
Pubblicata: 2 mag 2022
Davvero non consiglio questo hotel... La camera è piccola, il servizio è nella media, il letto non è molto comodo e l'igiene è nella media... Inutile dire che la stanza è più piccola dell'appartamento per studenti... Si può stare in un hotel molto migliore allo stesso prezzo... Se dovete scegliere questa location, vi consiglio di dare un'occhiata all'Hilton accanto hhh
Testo originaleTraduci con Google
Risposta dalla struttura: Thank you for your feedback. We will be addressing your concerns.
Utente anonimo
Camera Superior matrimoniale
Soggiorno: dic 2024
Coppia
8 recensione
4.0/5
Molto buono
Pubblicata: 4 gen 2025
The hotel location is so good and the service is not bad. The staff asked us if we needed some hot water when we were checking in, he is so nice. But the toilet inside the room was so small, and it took me so long to take a shower and wash my hair. We may choose the hotel again only if we book a larger room.
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Utente ospite
Camera Deluxe matrimoniale
Soggiorno: nov 2024
Famiglia
1 recensione
3.5/5
Pubblicata: 24 dic 2024
Hotel Review I had a very disappointing stay at this hotel. First, the bathroom was poorly maintained: the trash bin was broken, and the faucet was faulty, spraying water directly onto the power outlet—an obvious safety hazard. Despite noticing that my family was struggling with three large suitcases, and despite having other rooms available, the staff assigned us a room on the 7th floor. This room required climbing additional steps after exiting the elevator, and the room itself even had stairs inside. Such a layout is extremely inconvenient for anyone with heavy luggage or mobility challenges. The room was also uncomfortable. The heating system didn’t work, and the low-quality blankets made it very cold and difficult to sleep at night. Even though we booked a deluxe double room, the space was so small that I suspect we may have been given the wrong room type. Additionally, the hotel entrance has a large step that everyone must climb to access the lobby, making it unfriendly for guests with large suitcases or limited mobility. As we were only staying for two nights and already burdened with a lot of luggage, we didn’t request a room change, but the overall experience was far from satisfactory. Do not be fooled by the hotel’s glamorous lobby photos—they are misleading. I cannot recommend this hotel based on my experience.
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Risposta dalla struttura: Dear Guest,Thank you for taking the time to leave a review about your recent stay at our hotel. We are sincerely sorry to hear that your experience fell short of expectations.We appreciate you bringing these issues to our attention. We understand your frustration with the malfunctioning bathroom fixtures, the inconvenient room assignment, the inoperable heating system, and the lack of accessibility features. This is not the standard of service we strive to provide, and we will be sure to address these concerns with the appropriate departments.We are particularly sorry that you were assigned a room that was not suitable for your needs. We will investigate why this happened and take steps to ensure it does not occur again.We regret that the glamorous lobby photos did not reflect the reality of your room. We will revisit our marketing materials to ensure they are accurate and up-to-date.We value your feedback and will use it to improve our guest experience. We hope you will give us another chance to show you the true hospitality of the Grand Royale Hyde Park Hotel.Sincerely,The Grand Royale Hyde Park Hotel Team
Utente ospite
Camera Deluxe con 2 letti singoli
Soggiorno: nov 2024
Solo
1 recensione
5.0/5
Eccezionale
Pubblicata: 22 dic 2024
The mince pie and mulled wine in reception was a highlight I just say. The building is beautiful and the location is brilliant! For full review TikTok @measisk for video :) great little hotel for great price in London.
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Risposta dalla struttura: Dear Guest,Thank you so much for your kind words! We are delighted to hear that you enjoyed the mince pie and mulled wine in the reception, as well as the beauty of the building and the convenient location.We are also grateful for your mention of our TikTok account. We appreciate your support and encourage others to check out our videos for more information about our hotel.We hope to welcome you back again soon and provide you with another enjoyable stay.Sincerely,Hazel Silveira The Grand Royale Hyde Park Hotel Team
MaryAnn Giron
Camera Superior matrimoniale
Soggiorno: nov 2024
Famiglia
3 recensione
4.7/5
Fantastico
Pubblicata: 18 dic 2024
Love how the hotel.maintained the architectural design and old yet elegant design, from walls to ceiling, the staff were friendly&helpful
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Risposta dalla struttura: Dear MaryAnn Giron,Thank you for sharing your delightful feedback! We are thrilled to hear that you appreciated the architectural design and the elegant ambiance of our hotel. Our team works hard to preserve the timeless charm while offering modern comforts, so it is wonderful to know you enjoyed this balance.Additionally, we're very pleased that our staff made a positive impression. We take great pride in providing attentive and friendly service, and it means a lot to hear that you felt well cared for during your stay.We truly appreciate your kind words and hope to welcome you back to our hotel for another memorable experience.Warm regards,Mihaela Grand Royale London Hyde Park Team
XTRM
Camera Deluxe singola
Soggiorno: ott 2024
Solo
5 recensione
5.0/5
Eccezionale
Pubblicata: 21 nov 2024
A beautiful reception, staff are very friendly and accomodating with early luggage arrivals. Bar staff Yula is fantastic and put up with my crazy mind. Room was warm, small but comfortable enough for one person Bathroom is exceptional... I do not understand the bad reviews. These are just finicky people.
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Risposta dalla struttura: Dear GuestThank you for your kind words!We’re thrilled to hear that you enjoyed your stay at the Grand Royale Hyde Park Hotel. It’s wonderful to know that our staff, made your experience so positive.We appreciate your understanding regarding the room size and hope that the exceptional bathroom compensated for it.We're always striving to provide the best possible experience for our guests. We’ll share your feedback with our team, especially Yana.We hope to welcome you back to the Grand Royale Hyde Park Hotel soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
Vasilisalook
Camera Deluxe singola
Soggiorno: ago 2024
Solo
20 recensione
5.0/5
Eccezionale
Pubblicata: 9 ott 2024
The hotel has an adorable Victorian vibe (I was hoping to be bitten by a vampire there).
Traduci
6/7
Risposta dalla struttura: Thanks for staying with us. We appreciate your feedback!
Utente ospite
Camera Deluxe singola
Soggiorno: ott 2024
Solo
1 recensione
4.0/5
Molto buono
Pubblicata: 2 dic 2024
The location of the hotel is very nice. The loby is historical and well decorated. The breakfast was good. People were friednly. The room is very small, but clean.
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Risposta dalla struttura: Thanks for staying with us. We appreciate your feedback!
Paul Pirie
Camera Deluxe matrimoniale
Soggiorno: ott 2024
Lavoro
5 recensione
2.5/5
Pubblicata: 20 nov 2024
I have stayed in a London hotel where you can not order a hot drink or soft drink to have in the communal areas before 3pm. A missed opportunity. My bed was lump and duvet was old as the inner filling was all located in area meaning that I was very cold for most of the night. When I shared this with reception they apologised but offered no explanation nor compensation for the discomfort. Will not be returning.
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Risposta dalla struttura: Dear Mr. Pirie,Thank you for taking the time to share your feedback about your recent stay at the Grand Royale Hyde Park Hotel.We are sorry to hear that your experience did not meet your expectations. Your comments regarding the beverage service and the comfort of your bed are important to us, and we will investigate these matters thoroughly.We strive to provide all of our guests with a comfortable and enjoyable stay. Your feedback will help us identify areas where we can improve.We hope you will consider staying with us again in the future, and we assure you that we will do our best to provide you with a more satisfying experience.Kind RegardsThe Grand Royale Hyde Park Team
Hugh James
Camera Deluxe singola
Soggiorno: ott 2024
Lavoro
2 recensione
5.0/5
Eccezionale
Pubblicata: 18 nov 2024
Friendly and helpful staff. Good selection of fresh food for breakfast. Last minute booking - Small room was a bit too small.
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Risposta dalla struttura: Thanks for staying with us. We appreciate your feedback!
Ibrahim L7mr
Camera Deluxe singola
Soggiorno: set 2024
Solo
1 recensione
4.7/5
Fantastico
Pubblicata: 12 ott 2024
The hotel is characterised by its proximity to Hyde Park and most of the shops on Queens Way Street. During my stay at the hotel, I suffered from a health problem, in which Mr. Casper was helpful and called the ambulance and was very helpful. It is worth mentioning that the hotel reception the next day I called to follow up on my health condition. All thanks to the hotel and its employees, especially Mr. Casper.
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Risposta dalla struttura: Thanks for staying with us. We appreciate your feedback!
Utente ospite
Camera Deluxe matrimoniale
Soggiorno: ago 2024
Coppia
6 recensione
4.0/5
Molto buono
Pubblicata: 3 ott 2024
Heated toilet floor is great during the cold mornings. It would be great to have bedroom slippers.
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Risposta dalla struttura: Thanks for staying with us. We appreciate your feedback!
vimby
Camera Deluxe matrimoniale
Soggiorno: ott 2024
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 21 nov 2024
We enjoyed the stay at the hotel. All staff were very kind and helpful.
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Risposta dalla struttura: Thanks for staying with us. We appreciate your feedback!