Premier Inn London Docklands (Excel)

Access to this hotel was close to St.Regent's station, although a bit hindered by the building work going on. The room was simple and clean but the bedding felt cheap. There were no shops or restaurants nearby and I was told to book a table if I wanted to have dinner at the hotel, which was a little inconvenient. My booking said I wouldn't have air con in the room but I was in fact giving an aircon room...and you needed it! It's quite noisy in the early evening and from 7am, because you can hear the aircraft taking off and landing into London City Airport. I didn't think the hotel was particularly good value for money.

Très bon hôtel au meilleur rapport qualité prix, très propre avec une réception au top. Parfait pour un séjour à Londres. Literie de qualité et petit déjeuner excellent.

Worst hotel I’ve ever stayed in. From the off the staff were completely rude and unprofessional and unwilling to help with anything. They were interrupting their own customers to then speak amongst themselves, they didn’t have a clue which rooms were available and weren’t. Then telling people to go to the bar instead - which wasn’t even open. Absolute shambles. Bearing in mind, £15 extra for a check in fee, which one staff member said they’d take off but then another refused. They had no idea what they were doing! To then open the hotel room door and it absolutely stink. No cups or spoons, filthy kettle, windows wouldn’t open, extra bed sheets and pillows left in the corner of the room. No soap in the bathroom. Tv wasn’t working. Staff unwilling to help or acknowledge anything at all. It was all completely abysmal. So many other issues I can’t even state them all on here! When I asked the manager if there’s anything to do nearby he laughed and said no there’s nothing. There’s just one pub across the road. I would never, ever stay with premier inn again, they have zero customer service and their rooms were absolutely filthy. I also heard another customer saying their car had been stolen from the car park. 100% avoid.