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Roseate House London
4.4/5118 Recensioni

Roseate House London

Londra|0.31km dal Hiking in London
This is a first-world problem, I know, but it's still a frustrating and disturbing story. Roseate House has always been our go-to hotel when visiting London. It's charming, well-appointed, and very close to Paddington Station and Hyde Park. We've stayed there several times and we are always happy to be there. However, our most recent stay there will be our last. We have two young sons. They are not happy when we travel without them. To help us stay connected while away for work, they insist that we take two of their stuffed animals with us -- a blue whale named ”Whaley” and a Highland calf named ”William Wallace”. Our boys have had these animals since they were babies. They are prized possessions. When we arrive at a destination, we take photos of their animals and send the photos home. We have traveled with these stuffed animals for years. I think parents of young children will understand this. We did this, as usual, when we arrived at Roseate House. We went out for a few hours on a Saturday morning. When we returned, the room was cleaned -- but the stuffed animals were nowhere to be found. Now, these are not small stuffed animals. Whaley is the size of a large pumpkin (see photo taken in our room at Roseate House). They are not things easily overlooked. We called the front desk, thinking perhaps the cleaning staff had somehow gathered up the animals in the bedding. The front desk staff, obviously baffled by such a strange story, said the cleaning staff had gone home for the day. We would have to wait until they arrived the next morning at 8 a.m., which is when we were to leave for Heathrow. At 8 a.m., as we headed for the taxi outside, the staff said no one knew anything about the animals. They promised to follow-up. We sent several follow-up emails to see if the animals were found. They had not. We then heard from the manager, Simon, who said he had interviewed the entire cleaning crew from that day and had checked the hotel's security tapes (I'll give him props for going that far). No one admitted to taking the animals and nothing was seen on the tapes. He offered to replace the animals. We declined. We explained these things didn't cost much, about $20 USD each. They were sentimental items that mean a lot to our boys. Replacing things so familiar to them would be difficult. We explained how sad this situation was -- someone obviously took them from our room and later denied it. In my many, many years of travel, I have never had anything go missing from a hotel room. This was the first time. I told Simon that if two large stuffed animals belonging to young boys are not safe in the hotel's rooms, what about our passports and other valuables? If something much bigger than a basketball can disappear from a suite, what about something as small as a passport? Our feelings about the quality of the hotel are the same -- it's lovely and charming and is everything we want in a boutique hotel in London. You won't be di
Royal Lancaster London
4.7/5155 Recensioni

Royal Lancaster London

Londra|0.52km dal Hiking in London
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Stai cercando un hotel vicino al seguente luogo di interesse: Hiking in London? Confronta tariffe e recensioni delle camere per trovare il soggiorno ideale.
Dolphin Inn - the Lodge
3.5/540 Recensioni
L'hotel (loggio) soddisfa le nostre esigenze. Alcuni problemi di manutenzione minori dovevano essere affrontati. Nessuna piastra in bagno, nessun top su un distributore di sapone. Solo un limone di tè e un latte singolo fornito. Nessun bagno o asciugamani, anche se la ricezione li ha forniti quando richiesto. La colazione OK una volta che un gruppo scolastico è partito. Forse un blocco separato di 30 minuti per i gruppi? La cibo era di base ma sufficiente. In generale, il soggiorno rappresentava un valore ragionevole per i soldi.
Hilton London Paddington
4.3/5176 Recensioni
The reception staff in general are very friendly and accommodating with a particular mention of the young guy with slim built and glasses. He really made effort to accommodate me by having my room ready way before their 4 pm checking- in time. I appreciated so much what he and his team mates did. The location is just fabulous with Paddington station just next to the hotel. I was able to use it to get in and out of the hotel during my stay. Worth noting that there are two mini supermarkets inside the station, making shopping for bits and pieces so easy. The draw back is that there is no fridge in the room which is kind of rare for a hotel, let alone one of the Hilton hotels. The amenities really should include a pair of slippers for guests. Overall, I had an enjoyable stay there and won’t hesitate to go back there if I ever visit London again.
Mercure London Paddington Hotel
3.7/5134 Recensioni
Lonlong lonlong lonlong lonlong lonlong lonlong lonlong lonlong lonlong lonlong lonlong lonlong lonlong lonlong lo L'hotel è sotto la metropolitana, ascolta per tutta la notte.Non vivere qui per le persone che non dormono bene. E'molto vicino alla stazione di Pattinton, e' fuori stazione. La stanza è grande, nessuna scatola può aprire. La salute è molto generale, le letti sono vestite come vecchie e trovano capelli strani. Non si raccomanda la famiglia, non c'è rapporto costo-benefici
The Chilworth London Paddington
3.9/5108 Recensioni
L'impressione della seconda visita è stata pessima. Quando ho fatto il check-in allo sportello, ho improvvisamente detto che avrei addebitato una commissione di servizio di dieci sterline per la mia carta. Non capivo che il contatore fosse ancora molto duro e non ero sicuro se avrei rimborsato in seguito. Sono stato sistemato nella stanza del seminterrato e l'aria era troppo soffocante. Apri la finestra, la stanza è piccola. Il servizio di deposito bagagli gratuito è buono, ma chi incontri allo sportello dipende interamente dalla fortuna.
The Pilgrm
3.8/5101 Recensioni
Questo hotel è così bello! Ci sono anche un caffè in fondo e un salone/caffè in alto. Il colazione era incredibile. Abbiamo scelto la camera più piccola, quindi ci aspettava che fosse piccola- che era certamente! Molto sgoccioso. Ma era intelligentemente progettato con un po 'di spazio ferroviario, asciugacapelli, sicurezza sotto il letto, ecc. Non c'era molto spazio per pavimenti, ma potevamo scegliere una stanza più grande se volessimo. La stanza è molto ben decorata. La posizione è sorprendente, come potete vedere la stazione di Paddington dall'entrata. Ci sono molti bar e ristoranti sulla strada. Il personale era molto amichevole. Rimarrei qui.
Ascot Hyde Park Hotel
3.1/546 Recensioni
Ciao, siamo stati 3 notti in hotel, non è stato male, ci è piaciuta la posizione, il personale cordiale, la dimensione della camera era un po' piccola, la porta del bagno non si chiude 😞, nessun isolamento acustico per il bagno 😊

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