Recensioni su Home2 Suites by Hilton Hangzhoudong Railway Station

It is a brand new hotel with a modern and stylish design which is very impressive, the location is good and requires only 15 mins walk from the train station. However, regarding the facilities and services, I can tell that it is totally not ready. Firstly, the telephone in my room wasn't working from time to time. Then the coffee machine wasn't working we tried for 30 mins, and we asked to change to a workable one but 2 men came to our room and then checked and tested the coffee machine for another 20 mins before bringing the new one to us. The most ridiculous scenario was that the air-con of our room wasn't working and we didn't even get notified or solutions. The room temperature was kept at 25 degrees with no wind for the whole night so I needed to open a window during my sleep. The next morning the room temperature rose to 28 degrees I couldn't stand it and kept sweating after my bath when I was getting ready to check out. A cleaning lady who was cleaning the next room was very nice to offer us an electric fan, which I much appreciated for her kindness. She tried to call a technician to see whether the air-con issue could be solved or not, after 30 mins, one man came up and told me that the air-con was leaking that's why they needed to shut down the air-con for the entire building, he didn't even try to solve the problem and he just left after telling me the truth. Anyway, I left your hotel with a sweaty body.... It is totally out of my expectations of Hilton's group as it is an international brand. Seems like the facilities and staff of the hotel were not ready and it really ruined my impression of Hilton's group.

A nice and new hotel in the business district. 10 min walk to east station, very easy. Clean hotel. Breakfast is also fine. Would stay there again.

It's comfortable place quite Room is big I really feeling comfort But wifi not good And breakfast need some more variety and focus on middle east customer

hotel use robot delivery very nice and efficiency.

Great service

Excellent location

Good enough

Nice and good location

Good and nice place to stay

Service nice n good

在杭州這座美麗的城市，有一家全新開業且備受讚譽的酒店——希爾頓杭州東站店。作為一家年輕而有活力的酒店，這裏提供了一流的服務和舒適的住宿環境，吸引了無數旅客的青睞。我近期有幸體驗了這家酒店，接下來我將分享我的入住體驗。 首先，酒店的位置優越，距離杭州東站僅有5分鐘車程，交通便利。走進酒店大門，一股清新的氣息撲面而來，這裏的環境非常整潔、舒適。房間內設施設備一應俱全，床鋪舒適，衞浴設施乾淨整潔，給人一種全新的感覺。 值得一提的是，酒店的服務非常出色。前台的小李主管服務熱情周到，對待每一位客人都能提供貼心的幫助。有一次，我幫家裡長者辦理入住手續，小李主管不僅細心地幫我們安排了合適的房間，還一直陪在長者身邊，關心他們的身體狀況，讓人倍感温暖。 除了前台服務，酒店的餐飲設施也值得一提。酒店設有多個餐廳和酒吧，提供各式各樣的美食。在這裏，你可以品嚐到地道的杭幫菜餚，也可以享受西式美食。此外，酒店還提供24小時客房服務，讓客人在需要時能夠得到及時的幫助。 除了硬件設施和服務，酒店的軟件環境也讓人印象深刻。酒店員工之間配合默契，工作效率高，讓客人能夠享受到高效的服務。此外，酒店還定期組織各種活動，如員工才藝表演、生日會等，增強了員工的歸屬感，也給客人帶來了更多的驚喜。 入住期間，我對希爾頓杭州東站店的各個方面都非常滿意。在這裏，我感受到了無微不至的關懷和照顧，讓我深深感受到了家的温暖。我相信，無論是商務出差還是休閑度假，這裏都是一個不錯的選擇。 總之，希爾頓杭州東站店以其全新的設施、優質的服務和舒適的環境贏得了我的高度讚譽。我相信，這家酒店一定能夠成為您在杭州的理想下榻之地。無論您是商務出差還是休閑度假，這裏都將是您一段難忘旅程的見證。共享希爾頓杭州東站店的美好時光

很喜歡這家酒店，非常温馨，很有家的感覺，有微波爐，很方便，水吧的隱形水槽用起來也特別棒，洗簌用品很高級，跟希爾頓酒店一樣，不愧是同一家酒店集團的，酒店周圍的商超很方便，前台糕糕小姐姐服務很棒，有問題都會及時解決，還貼心的幫我們升級了房間，整個入住體驗非常棒，還沒離開就迫不及待的跟親友推薦了。

兩大一小出行，選擇了有沙發床的大床房，沙發床翻開後成年人都可以睡。房間里居然還有微波爐，還是第一次見，膠囊咖啡機冰箱甚至還有手持掛燙機，設備配備齊全，酒店從杭州東站出來走個10分鐘就能到，周邊非常熱鬧。早餐的片兒川味道很不錯。

下午3點回到酒店房間也沒人打掃，電話前台，前台回答如果客人沒有要求打掃，他們是不會主動進去打掃的，又是一個聞所未聞的回答，酒店住了那麼多，第一次聽到這樣的回答，正常酒店衹有客人主動要求不打掃，才不去打掃，這個酒店正好相反，前台回答是如此隨性，能騙過一個是一個，如此不專業的酒店誰還會願意住第二次，本是看中它的地理位置離東站近才選，沒想到此次出行體驗如此差勁，今後不會再入住。