Best Western Plus Lockport Hotel

Good hotel

Best Western Lemony Snicket Be prepared for a series of unfortunate events, Purchased early check-in, not available on arrival. Back at 3pm, still not ready. Back at 4:15 pm, ready at 4:30 pm. Room was clean, beds were OK, but carpets stained and smelly throughout. Air conditioning was noisy and useful to cover up the hot date next door. Eggs and sausage breakfast was OK however a bad toaster set off the fire alarm as we were dressing. Partial room service only once per 3 days, includes towels but not beds. Friendly employees are totally swamped by management's neglect. Abandoned buildings and closed rooms on site, with an ocean of cigarette butts at the sidewalk's edge. Scratchy toilet paper and napkins along with small amenity bottles that need a gorilla's strength. Looks like long term neglect across the board, with tacit approval of Corporate. I am permanently banning the entire Best Western Chain from my future travels. If you are writing the next chapter in Lemony Snicket's adventures, come on over for some unfortunate inspirations!

So. Nice staff but the smell in the hallway is real. We stayed on 1st floor and as soon as you walk past the pop machine and open the door to the hallway. It takes your breath away. They tried soraying but that moldy smell is awful. If you can hold your breath long enough to get to your room then try that. Staff were nice but the smell is one reason we wont be back

customer service was poor, breakfast was not available at the scheduled time. outside of hotel was run down and not taken care of. The room was okay but the heat/air was very noisy and didn't work well to maintain the temperature in the room. tv channel selection was poor and remote control didn't have a sleep function on it.

Staff very pleasant and helpful. The room very clean and tidy. The pool area was very comfortable and clean. Pool towels are available either in pool area or st the front desk. The breakfsst hours are very convenient. Very clean and pleasant hotel.

Hotel needs update inside and outside. My opinion is this is not a plus hotel. TV very old and small. Fridge did not get very cold. NO microwave. Old fixtures with no USB ports or electrical plug-ins.

Although the staff was fairly friendly, this property is not what you’d expect from a BW Plus. It’s old and run down in need of repairs. The amenities are minimal and the rooms are very tiny which we aren’t used to at a plus property. The carpet in the room was so dirty it was sticky. There were electrical outlets and power *****s with exposed wires that looked unsafe. There was no housekeeping the entire time we were there. The price was way too high for what they offer.

This location is not up yo the BW standard. We arrived at midnight, they sent us to a already occupied room. The occupants didn't have the additional latch on the door we walked into a dangerous spot.

If you ever wanted to see what a hotel looks like just before they tear it down, now is your chance. Building facade crumbling in several places. If I didn't have a non-cancelable reservation, I would have turned around. Impossibly slow internet + it disconnects frequently. I lost an entire evening (where I usually do paperwork) because of this. Tiny hard plastic bottles of soap, conditioner, lotion, difficult to squeeze the contents. Refrigerator had a high pitch sound, so I had to use ear plugs. Typical of many hotels, the bathroom door not plumb so it won't stay partially open. I like to leave the bathroom door slightly open with the light on so I can find my way out in case of an emergency in the middle of the night. Hotels should really have night lights in the rooms. No plugs for all my "plug-ins." I have camera and other batteries and phones and IPad to charge. One outlet! Bring a plug ***** with a long cord. Elevator old and dirty. Door wouldn't close, kept bouncing back open. If that happens, hold the "door open" button, then try again. Door opens while the car is still moving. Don't open the curtains. Windows haven't been cleaned in a long, long time. They provide a good size plastic bag for ice, nice touch. Filled up the bag, bottom ripped out. Bring your own. My pet peeve...a child's size toilet. Don't they know that adults usually stay in the rooms? Very slow flush. Bet they get a lot of plugged toilets. Don't understand why hotels buy the cheapest toilets they can. Desk staff busy, but friendly. Morning staff friendlier. Breakfast...well, Tim Horton's & Dunkin' Donuts is right down the street. Banquet on the first floor, you could smell the food from one end of the hotel to the other. Room itself had a funky smell. I've stayed in a hotel 56 nights this year, this one ranks 55. On the positive side, it had a nice, new comfortable mattress. Also on the positive side, there's a nicer Quality Inn next door.