Flats Castelo - HOrigem

I had to stay in a different address because the flat had booked was under renovation. The other option was close to the previous address. The room as good in general, my only negative point is the lights, room was a bit dark, there isn't any lights inside the shower and the bathroom lights aren't strong.

The only good thing I can say is it was conveniently located. It was not very clean. Floors were dirty. Mold in shower. Shower fixtures were broken. Air conditioner kept making a buzzing sound every 20 - 30 seconds. Ran out of hot water. When I called to let them know was told there was only one boiler for whole building. Later found out that wasn't the case. The dial on the water tank in the bathroom had been turned to off.

Don’t stay here! We did not see the comment left by other guest earlier this year. There’re bed bugs and ever since the day we stayed there, we got bed bug bites every nights. They even left with us in our luggage so moving to other hotel not going to save the problem.

The apartment we stayed in was full of bedbugs. I thought I had just been bitten by mosquitoes but the bites continued to get worse and more bites showed up in subsequent nights. On the third day of our stay, we found multiple bedbugs in the sheets when we woke. Communication with the owners was not great. They told us that they would change/wash the sheets which they did. But there were still bugs in the room when we got back that evening. We had to move to a new hotel at additional expense to us and the property have not been helpful in even covering the additional costs for a new place to stay. Cannot recommend the room we stayed in. Location however is excellent (though not much of a consolation)

Poor communication and management did not appear to care about making the customer comfortable... On the first night of my stay, i asked for a sheet for the pullout couch...i just wanted it because there was not one already provided....the lady said she was busy and would call me back....she did not and when i called her back over an hour later, she sent it to voice mail not once but twice and responded. That morning, ants (lots of ants) started coming up through the hard wood floors, they were on the countertops too....i was told that housekeeping would handle it around 1pm. This was at 9am when i reported it. Housekeeping is the only reason i am giving this place an ok...they were wonderful...they handled the ants and made the fold out bed comfortable for my second night. Management also did not address the broken air conditioner...in fact when we ask her about it, she rushed out the flat saying she did not know how to use it. It was October, but because we were on the 3rd floor and due to the heavy rain could not keep the windows open...it was a little stuffy. I cannot in good faith recommend this place because managements response to simple requests were treated as if i were bothering them, and i was only asking for basic items... this is my first negative reveiw and i traveled very often and for many years with *******.

Lovely space- safe and quiet. Felt like home. Nice people and interesting streets all around.

Terribly inflexible management with poor communication skills (none). This doesn’t matter until it does. I would recommend against staying here.

The location is great in Alfama on a residential street.