Hotel vicini a Centro Comercial Castil a Lisbona

Room was clean, have both towels and hand towels, changed every day with clean ones. Pillows were good. To use room safe must pay deposit plus 2 euros/day. Has room phone but no phone directory, so unable to phone housekeeping or reception. Had to go down to reception to complain about the choked sink (wash basin): Sink choked, flowing very slowly, waste water accumulated took long time to drain away. However nothing done. Complained in the morning and in the afternoon about the choked sink and unable to use the room phone since no directory. Reception staff in the afternoon did not take note about the choked sink. He said hotel does not give housekeeping phone number to guests. I said that I want to complain to the manager. He said that he had passed on many complaints to his manager, though his manager said “yes, yes” but he saw no change, including the fact that room phone has no directory to call reception or housekeeping. (When we returned 11 days later, there was still no phone directory in our hotel room.) The following morning I told the reception staff that the sink was still choked. He was surprised and he went to our room to see the sink. After seeing that the sink was choked, he assured me that the sink would be cleared. Sure enough, when we returned to the hotel in the evening, the c hoked sink was cleared. Has to climb 6 steps to reach lift/elevator. This can be a problem for older folks with heavy luggage. On our return stay, the room was much smaller. Could not close door of shower room when standing in front of wash basin. Mini fridge did not work and none available for replacement. Toiletry tray in shower area was missing. Not enough space to stand for showering, making it impossible to have a proper shower. Holder for shower nozzle too loose, could not stay in position except when hose was pressed against the wall.

HOTEL pulito, colazione abbondante ed internazionale prodotti genuini e di qualità, professionalità e serietà, stanze pulite e con tutto il necessario...unica nota triste era che alla RECEPTION non abbiamo ma avuto la gioia di ricevere un buongiorno o buonasera, non salutavano mai, sempre in tema con la saudage portoghese...e noi e bolognesi di cultura accogliente ci siamo rimaste male..... Tutto il resto perfetto......da consigliare

Il personale ha aiutato a chiarire le questioni di viaggio, come lo sciopero ferroviario intermittente. La nostra stanza era buona, ma l'ascensore, anche se afferma di adattarsi a 4 persone, è davvero abbastanza grande solo per 2 e penso che un grande hotel. dovrebbe avere più. Il più è possibile salire quasi presto o tardi, perché il buffet è servito da 6.30 a.m. a mezzogiorno. E il coro di uccelli che si Twitterano fuori dalla finestra è bello se ti piace questo genere di cose. L'hotel non è così centrale come il suo titolo implicherebbe e nella zona c'è una carenza di intrattenimento serale nel modo dei bar. Tuttavia, un paio di buoni ristoranti, la Churrascaria e il Hamro Ghar (Nepalese, credi!) servono buon cibo e birra.

We Have been coming to lisbon for sixteen years (16 years)! And so far this is our best experience when it comes toooo... Dificult to describe in words what we saw.... The place its location its design is incredible... a whole upper level compared to what we are offered overall in Portugal. The food was excellent from starters to main courses and desert. Also the wine selection is very well chosen. When it comes to the service that was our biggest delight! Our server was a lovely woman called MARIA (from Guinea) - and she made it very special for us. Very kind and present and attentive and caring, to all the small details during the service and for that we are GRATEFULL. We will be back soon because this is what we recognize as ”EXCELLENCE! Keep the good work, MAMA!

Fermata Metro vicina,buoni ristoranti in zona,colazione ottima varia ed abbondante,camere ampie e curate staff gentile e preparato che ci ha assistito avendo avuto un grosso problema a causa del volo di ritorno cancellato causa sciopero dei controllori di volo in Italia. Bravi👍👍👍

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

Buona posizione, ma la stanza è troppo piccola

Molto bel posto. Non siamo stati in pensione l'hotel. Era molto ragionevole e molto confortevole per 3 persone con 3 letti. La nostra camera si trovava di fronte alla strada, quindi era un po' rumoroso alla notte. È stato un ottimo luogo, vicino ai ristoranti, al trasporto e al mercato di domenica. Lisbona è un bel posto per visitare per qualche giorno! molto bel personale e un grande colazione a buffet (che non è stato incluso nel nostro prezzo di camera). Ma solo 8 Euro!

Non fornire armadietti con chiavi integrate, quindi dovresti tenere lo zaino nel letto. Il letto del 2 ° piano non era completamente separato dal piano superiore, quindi il tuo vicino potrebbe vederti o prendere le tue cose. La colazione era ok per il prezzo, ma la mancanza di uova e salsicce. La connessione Wifi è molto debole nella stanza. Se qualcuno russa forte, per i tappi per le orecchie dovresti pagare 1 €.

La posizione è un po' fuori mano, ma è molto comodo prendere l'autobus. Basta dare i soldi all'autista quando si sale sull'autobus. Sono 2 euro a volta. Sembra che si possa comprare una carta, che è più economica. C'è un distributore automatico di biglietti all'ingresso della metropolitana dove è possibile acquistarlo. La colazione è buona Dato che il ristorante è aperto al pubblico, ci sono molte persone che fanno colazione e cena. Il prezzo della casa non è alto e il rapporto prezzo/prestazioni è buono.