Pousada de Lisboa - Small Luxury Hotels of the World
Ultima prenotazione 23 ora/e fa
If location is a priority in your hotel selection, then the Pousada Lisboa is the right choice. It is in a prime spot and easy to find when walking back from your outings. It is within walking distance to many attractions and restaurants and adjacent to one of the most iconic areas in all of Lisbon. The included breakfast is very good and offers a buffet as well as a small menu of options. The staff was mostly helpful and friendly, but there were a couple of female staffers at the front desk who were less than pleasant. Fabio and Daniella were extremely helpful during our stay and took the time to assist us fully and were extremely kind. Those were the only notable positives during our stay. The superior room was very clean, but disappointing. There is no counter space in the bathroom, only a ledge in which to place your toiletries and hope they don’t fall off. The only outlet found in the bathroom is for “shavers only”, so not sure where a hair dryer or other hair appliance would be plugged in. The bed mattress was so firm and uncomfortable that I didn’t sleep well during our entire stay. On one of the days, we returned to the room at 5:00pm after having been out all day walking the beautiful city. We were hot and tired and wanted to take a quick rest before dinner only to find the room had not been cleaned yet. We went down to the bar to wait while someone cleaned the room—not ideal. Upon returning, the room was clean, but the housekeeper had left a bottle of one of the cleaning products on the sofa (it was removed during the turndown service). On one occasion, we were sitting in our room and heard a key in the door and in walk two housekeepers—no knock, just entered without warning. It was odd that they were surprised we were in OUR room as they stood in the doorway for several seconds as I explained with hand gestures that they should always knock first. They apologized and left. I’m not even sure why they were entering the room since it had already been cleaned. Thank goodness we were dressed! If visiting Lisbon again, we would select another hotel. The Pousada Lisboa is not bad at all and is well suited for most travelers, but is just not what I thought it would be.
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