Hotel Indigo a Lingshui

Beautiful hotel, but unfair check-in delays need to be addressed I really wanted to give this hotel a perfect score because the hotel itself is great, but a major operational flaw held it back. The Good: The hotel design is stunning—very modern and fresh. Our room was spacious, comfortable, and felt brand new. Our The breakfast buffet had a fantastic variety with lots to choose from, so great start to the day there. I also have to shout out the staff, who were warm and attentive throughout our stay. The Mixed: The amenities were generally okay, though I did notice a lack of bathroom loofahs (a small detail, but worth noting for anyone planning a longer stay). The Bad (and Important): The check-in process is broken. Officially, check-in is at 3pm, but we ended up waiting much longer. It seems the hotel allows guests to check out so late that housekeeping can't turn the rooms over in time. It’s really not okay to keep the next customer waiting in the lobby after a long journey of travel—it immediately puts a damper on your feeling towards the hotel before you even see the room. Suggestion to Management: I would strongly suggest that IHG enforce late check-out fees or stagger check-out times. Late departures for some guests shouldn't come at the expense of the experience for incoming guests.