Hotel in zona Centro Comercial Horacio Urteaga, Lima

Abbiamo scelto l'hotel perché ha tre camere e le sue recensioni. Tuttavia non è il grande hotel recensionato 2 e 3 anni fa. I punti migliori per l'hotel sono i dipendenti soprattutto Tanya. L'hotel è molto pulito e la posizione è grande. La colazione è al di sotto del par. Solo una tazza e una tovagliola a mano sono stati forniti in una stanza nonostante fossimo 5. La macchina espresso non aveva tazza o capsule da usare. Non è stata fornita una bottiglia d'acqua. Sento che la gestione sembrava possibile tagliare i costi.

Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.

The Casa Andina Premium San Isidro Hotel in Lima is a great place to stay. The rooms are clean and comfortable, with nice beds and modern bathrooms. The staff is friendly and helpful, always ready to assist with any needs. The hotel has a good restaurant with tasty food, and the breakfast buffet is very nice with many choices. There is also a gym and a small pool, which are good for relaxing. However, the pool area is a bit old and not very clean. The location in San Isidro is excellent, close to shops and restaurants. Overall, it’s a wonderful hotel with great service and a pleasant atmosphere. Highly recommended for anyone visiting Lima!

Questa è la mia seconda utilizzazione dell'Hotel Diamond. Nella mia prima recensione l'ho considerato ”eccezionale”, e non c'è alcun cambiamento in questa valutazione! Un'altra grande permanenza. Dal 2021 la mia visita ha aperto un buffet per colazione al quarto piano (complimentare). E la vista... l'unico posto che conosco è dove si può vedere due grandi corteggi coloniali (di conventi/monaste), insieme a un meraviglioso gruppo di domini della chiesa coloniale. Solo un ottimo hotel, personale amichevole, efficiente e ben curato, camere aggiornate, posizione fantastica.

Il livello di attenzione e assistenza clienti è solo fantastico! Camera da letto confortevole e tranquilla (#505). Suggerisco di avere una stanza di fronte al cortile piuttosto che di fronte al Graal. Mendiburu Street. Il pranzo è vario, abbondante e fresco, non il tipo standard di uova scrambled (da una scatola), salsa e patate. Ho scelto il posto a Mendiburu perché è in una zona tranquilla con meno traffico e è camminabile per Miraflores Centro. Naturalmente, il taxi per Miraflores Centro è solo 10 sole (circa $2.50).

Summary: a very good hotel that gets its core mission right, with minor room for improvement to get a perfect score next time. The good: Staff: all staff I encountered from security at the front door to the check-in and restaurant/bar staff were excellent. All FOH staff spoke good to excellent English. A special thanks to Diego at the front desk for being especially friendly and going above and beyond to help me manage multiple reservations I had booked for this property, allowing me to stay in my original room and not have to check out and back in. Thanks also to Henry from the bar/restaurant for his warm and friendly service that made me feel especially welcome and valued. The room: what a fantastic room. Hotel is relatively new and as you’d expect the room is modern, with a seperate desk space for working and plentiful AC and USB charging points for your devices. A very modern bathroom with high pressure rainfall shower and seperate toilet behind a floor to ceiling frosted door. Food/drink: food and drink was excellent, plenty of local and western choices. Not local or authentic by any means but the ‘Texas Burger’ and ‘BBQ Wings’ wouldn’t be out of place at any high quality US diner. Location: hotel is in a safe, quiet pocket of Miraflores within walking distance to the beach, Kennedy park, Lacomar mall and Barranco. There are bus stops nearby if you wish to go to the Lima historic centre. The bad: The bedding: this seems like such an oversight, but the bedding was terrible. Tiny small pillows that are reminiscent of the ones you get given on airplanes and a scratchy blanket that brought back memories from school camp. This seems like an easy one to fix. Noisy: half way through my stay I got some noisy neighbours in the next room and you could hear their conversations clear as day through the wall. So be aware so this may be an issue. Fortunately in my case they went quiet at night time and my sleep wasn’t impacted. Smoking: while this is a smoke free property, the smoking area is right by the front door so you often have to walk through a plume of smoke to enter the property. Please consider moving the smoking area to the other side of the driveway. Conclusion: A very good hotel. If I return to Limq, this would likely be my first choice. This property is better than many Hilton (main brand) I’ve stayed at.

The location is very good just next to airport. It is very convenient if you have a early flight. It is just 2 minutes walk from hotel to airport. Service is also good.