65 Recensioni
L'Hermitage Gantois, Autograph Collection
Lille City Center Lilla|1.34km dal Lille 2 University of Health and Law
I booked the hotel as it purported to be a five star hotel with a great spa and restaurant. Thomas at the front desk was very helpful and he deserves a mention for this. First of all, the restaurant was closed but I understand this won’t always be the case. The Spa As for the spa, this was disappointing. The spa has no lockers or changing facility so you have to change and leave everything in your room, and then walk through the whole hotel in your dressing gown and slippers, and back again with wet swimming costume. On the first day we got to the spa and it was very crowded and all the seats/loungers had been taken. The pool was full also and so we ended up doing the half naked hotel walk for no reason. The next day was a little less crowded and we went for a swim, but the pool was pretty cold, certainly too cold for what you would prefer in mid November. The Room I paid extra for a garden view. It should have been explained that this was really not a garden view. As we were on the ground floor, the other rooms overlooked us so we had to keep the curtains closed the whole time therefore negating the purpose of a view. In any event, the view was pretty uninspiring and certainly did not warrant paying extra for, in fact it should have been discounted. The room was also extremely poorly lit. There was no main light on the ceiling and just two small bedside lights. One of which was not even working. We often had to use our phone lights to find things. There was no coffee machine in the room. There was a small kettle that I managed to plug in in the bathroom and just about made a cup of coffee with the tiny capsule of milk that was provided. I don’t believe this small capsule of long life milk and instant coffee sachets is really what is expected at a five star hotel. The television The TV only had 5 channels and all of which were in French. While we were out most of the time, it is common today to have at least access to English speaking channels, or even Netflix and streaming shows which is nice in the evenings. Other things When leaving to go to the station we asked the front desk for a taxi. The station is only a 5 minute drive away and less than one mile from the hotel. The taxi charged us €20. This is outrageous and the concierge are clearly in cahoots with this taxi firm to rip off the guests. The taxi to the hotel with a different company cost €6. This is not ok. All in all, for +£300/night, off season I think this hotel is disappointing. There are better hotels available for far less, with more comforts and conveniences available. I would not stay here again. I am a Bonvoy member and will be making this known to them directly.
