Lapland Hotels Sirkantähti

第一次給差評，是因為真的體驗感太差了。酒店房間和前台特別遠，屬於出了門還要走好幾條馬路，還是拖着行李箱一路上坡，再到路邊一排小房子。房間設施簡直無法直視，房間非常破舊，床單被褥都臟臟的，如圖自己體會，跟火車站旁的招待所無異，兩千多一晚的價格真的讓我目瞪口呆。馬路對面小鎮裏隨便一家差不多價格的環境都是天差地別，甚至還有更便宜的。剛入住的時候我自己這邊遇到點突**況，當晚沒法正常入住，去找了前台問可否退訂因為需要馬上離開列維，跟前台説明緣由後，前台很爽快答應我沒問題，讓我趕緊去房間收拾行李過來退房，而且可以正常退房費。等到我回到前台後，他們換了個人，説不可以退，具體原因沒有，就是不能退，我説不用全退也沒關係，她説那你明早過來，我跟老闆申請下退一半左右。第二天一早去又換了個人，這回一口咬定不可能退，你可以退房，但是沒錢退（我原來訂了三天的），徹底無語了。大家千萬不要訂這家，真的會後悔死，身為攜程用了十幾年的金鑽會員，這是我遇到過的最最垃圾的酒店，沒有之一。

酒店的地理位置非常方便，附近有超級市場，步行到列維滑雪場也只是6-8分鐘的路程。 房間內設置有烘乾機非常好用，衣服烘乾兩小時左右便乾了這個非常貼心。當天晚上還遇到了北極光非常興奮。

早餐好食。

My wife and I stayed at the hotel the first week of September 2024 and had a lovely experience. We chose the hotel because we had delightful stay at the hotel for a couple of days in Summer 2022. We chose to go with half-board this time around as it met our needs. We found that the entire staff: from the mnagement team, to the receptionists, to the chef, the waitresses and the entire kitchen team were very friendly and eager to meet our needs. The receptionists and management team were full of useful information and resourceful when they did not have the information available when we asked about e.g. activities and travel information. We enjoyed the sauna in our room that is also in all of the hotel rooms. The food was scrumptious and plentiful whether it was breakfast or dinner. Additionally, we enjoyed the variety of the food and local specialties as well. It was a cosy stay and we will indeed be back for another stay.

It was honestly amazing. I went with my mum and dad and my two sisters, along with My auntie, uncle and Grandma. It was so magical and perfect! I highly recommend. They also provide sledges at the front and you can sledge down a mini hill which is where the ski hills are! There was also a snow tubing place and there’s a free bus that takes you there, and the food and shops were amazing!

We stayed for 4 nights and was in the annex accommodation. This was not suitable for a young family and we ended up having to sleep on the floor due to unsafe steps for a young child. We didn't appreciate how far the annex was when booking, since we were not given a precise location. As such we did not visit the main hotel except for transfer pick ups. We missed out on our included breakfast due to the hassle of dressing for the -30 degree weather. We loved our lapland holiday, but just used this hotel as a place to lay our heads down. We would love to return to Levi but would definitely pick a different hotel.

We booked this hotel direct for 2 nights pros:- location, breakfast something for everyone, sledges outside provided by hotel, room allocated within main building, sauna in room and drying cabinet. Bus stop right outside for airport and slopes. cons:- our room was left open after room cleaning, (I reported and was told they would inform the team). Could have been a very different story as had electronics, passports left in there. They also left a note on the bed saying couldn't make our beds due to personal belongings on them (i.e. pyjamas and a jumper!) The loft room has steep steps with a gate at the top my children were older so not a problem but may bother some. Also when we were checking our room for everything upon leaving their was food under the bed that definitely wasn't ours this left us feeling like the room had not been cleaned thoroughly between guests.

Would like to give a higher rating as we had a wonderful 3 night trip to Levi but accommodation was disappointing. When booking through Tui it was not clear that we were not staying in the hotel. Was a 10 minute walk away from the main hotel, across a road, which was inconvenient as one adult with a young child in snowy conditions. When I asked if anything could be done was told a straight no by the receptionist. No Wi-Fi or internal phone to call the hotel in our apartment. Was very basic and more suited to self catering. Sauna did not work, and on our second day had no hot water for a shower. Shower leaked and soaked the bathroom floor. Was opposite a garage/supermarket so felt quite lonely and not part of the hotel complex. Was unsure the door locked properly when inside so had to put a chair and table against it to feel more secure. Friends were staying in the main hotel and had a much nicer and convenient room. Had to try to explain to my child why we did not have decorations and Christmas lights in our accommodation like them. Positive things are great location for the town and ski/sledging slope, good breakfast buffet, friendly staff. Would love to visit Levi again but unlikely to return to this hotel or book with Tui.