Leonardo Hotel Leeds

Good value for money. After the first night our cards stopped working, we had to queue for 20 Min to get them reactivated. It would be good to have another person dealing with this or cards that work. Once we got to our room at 4pm our room didn't get serviced that was disappointing. Overall okay, we would stay again if we had a good deal.

Comfy bed good room Asked for bedding to be changed and it wasn't

Thank you for the hospitality for this hotel!! They sent me the best moment during Christmas with the gift and Christmas card to warm my heart!!

The hotel benefits from a very convenient location, which is one of its strongest points. It was generally clean, but several issues negatively impacted our stay. Our first room was uncomfortably cold, with half the lights not working and a loose faucet in the bathroom, suggesting a lack of proper maintenance. After reporting the heating problem, we were moved to another room. However, it became clear that we were not the only ones experiencing this issue—other guests were also having their rooms changed due to cold temperatures. It seems that because the hotel is so large, staff may not have the time to check the heating systems in all rooms. Compounding this, the rooms tended to get very stuffy, making it hard to find a comfortable temperature. When we requested extra bedding because there were three of us but only two duvets provided, we were informed that housekeeping had none available. This was surprising and inconvenient, as basic bedding for all guests should have been ensured. The bedding, although washed, had visible stains on some sheets, detracting from the overall impression of cleanliness. Adding to the disorganization, the cleaning staff worked at very unusual hours. When we returned from dinner well after 10 PM, room cleaning was still ongoing, which was unexpected. Another frustrating issue was that one of the elevator call buttons (for going down) did not work, and no notice or sign had been placed to inform guests. This added unnecessary inconvenience and further highlighted a lack of attention to detail. Overall, while the location and basic cleanliness are positives, the hotel suffers from significant maintenance issues, inconsistent heating, a shortage of basic amenities like extra duvets, unusual cleaning schedules, and overlooked problems like broken elevator buttons. Addressing these concerns could significantly improve the guest experience.

Was absolutely beautiful I will definitely be staying there again we love it and let you keep your luggage there while we went shoppin from check out Thank you

Really friendly and I was pleasantly surprised to receive a complimentary breakfast.