Leonardo Hotel Leeds

Thank you for the hospitality for this hotel!! They sent me the best moment during Christmas with the gift and Christmas card to warm my heart!!

The hotel benefits from a very convenient location, which is one of its strongest points. It was generally clean, but several issues negatively impacted our stay. Our first room was uncomfortably cold, with half the lights not working and a loose faucet in the bathroom, suggesting a lack of proper maintenance. After reporting the heating problem, we were moved to another room. However, it became clear that we were not the only ones experiencing this issue—other guests were also having their rooms changed due to cold temperatures. It seems that because the hotel is so large, staff may not have the time to check the heating systems in all rooms. Compounding this, the rooms tended to get very stuffy, making it hard to find a comfortable temperature. When we requested extra bedding because there were three of us but only two duvets provided, we were informed that housekeeping had none available. This was surprising and inconvenient, as basic bedding for all guests should have been ensured. The bedding, although washed, had visible stains on some sheets, detracting from the overall impression of cleanliness. Adding to the disorganization, the cleaning staff worked at very unusual hours. When we returned from dinner well after 10 PM, room cleaning was still ongoing, which was unexpected. Another frustrating issue was that one of the elevator call buttons (for going down) did not work, and no notice or sign had been placed to inform guests. This added unnecessary inconvenience and further highlighted a lack of attention to detail. Overall, while the location and basic cleanliness are positives, the hotel suffers from significant maintenance issues, inconsistent heating, a shortage of basic amenities like extra duvets, unusual cleaning schedules, and overlooked problems like broken elevator buttons. Addressing these concerns could significantly improve the guest experience.

Friendly welcoming car park along the canal so nice walk to get it . You can park outside hotel to drop off and collect bags which is great . Car park felt safe and secure Hotel discount made it £8 for 23 hours instead of £13.50! Italian restaurant just around the corner is brilliant ciao Bella Will stay again

We had a great staythe only problem was that the bar and restaurant weren't open on the first of the two nights we were there. Apart from this, it was perfect and great value.

Nice staff and hotel is perfect for a short trip and close to the shops and restaurants.

Efficient check-in. Room large and clean with ample amenities. Good choice at breakfast. Staff very friendly