The Oriental Luxury Suites Tagaytay

Recensioni su The Oriental Luxury Suites Tagaytay

The Oriental Luxury Suites Tagaytay

3VPP+3F7, Tagaytay - Nasugbu Hwy, Laurel, Batangas, 4123, PhilippinesDettagli hotel
The Oriental Luxury Suites Tagaytay
The Oriental Luxury Suites TagaytayThe Oriental Luxury Suites TagaytayThe Oriental Luxury Suites Tagaytay
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

7.3/10
7 recensione
Recensioni verificate
Ubicazione7.4
Strutture e servizi7.1
Servizio7.6
Pulizia7.1
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Tutte le recensioni(7)
Recensioni positive(3)
Recensioni con foto/video(2)
Recensioni negative(2)
Gakes
Chiang Mai
Soggiorno: mag 2024
Coppia
4 recensione
3.5/10
Pubblicata: 9 giu 2024
Staff are friendly. Hotel run down. Door to room didn’t lock, sink blocked so water drains slowly, pool dirty and tiles missing, balcony seems to need repair, no hot water for shower, no tea or coffee in room and bedroom adjacent to main road. Overall not worth such a high price.
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Risposta dalla struttura: Thank you for your feedback. We appreciate your kind words about our friendly staff, but we sincerely apologize for the various issues you encountered during your stay. It's disappointing to hear about the door lock, sink drainage, pool condition, balcony maintenance, lack of hot water, and the absence of tea or coffee in your room. These are certainly not reflective of the standards we strive to maintain.Rest assured, your comments have been shared with our management team for immediate action and improvement. We understand your frustration and regret that we fell short of your expectations. Please know that we take your feedback seriously and will use it to enhance our services and facilities.
Ron Lubangco
Kanchanaburi
Soggiorno: lug 2022
Coppia
2 recensione
10.0/10
Eccezionale
Pubblicata: 14 ago 2022
The staffs are very accommodating. The location is quite good to view the breathtaking Taal.
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Risposta dalla struttura: Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. We strive to provide excellent service and memorable stays for all our guests. Your feedback means a lot to us, and we look forward to welcoming you back again soon! Safe travels!
Utente anonimo
Phanom Rung
Soggiorno: dic 2022
Famiglia
3 recensione
8.5/10
Molto buono
Pubblicata: 5 feb 2023
Not bad for a quick stay!
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Risposta dalla struttura: Thank you for choosing us!
PickyTraveller555
Soggiorno: nov 2024
Coppia
2.0/10
Pubblicata: 1 dic 2024
Booked this place only because it was very near an event we had to attend to. Our first option was Narra Hill but it was fully booked. This place does not deserve to be called luxury! We booked the biggest and most expensive Deluxe King room and it was terrible. Actually the whole place is terrible. Old, dilapidated and filthy will best describe this place. We could not even sit on the lounge sofas in the common area nor in our room because the fabrics looked worn out and dirty that we felt itchiness just by looking at them. The noise of passing vehicles woke us early in the morning. It was noisy and getting noisier as Tagaytay was waking up on an expected busy Sunday. I was the only one who was able to sleep because I had consumed alcohol the night before. Unfortunately my wife only slept for a few hours. She was also awakened very early in the morning because some people tried several times to enter our room. Our breakfast was served at our balcony facing the volcano. The only 2 positive things we experienced at this place was the food (although it was served cold) and the excellent, unobstructed view of the Taal Volcano. But even then, my wife could not wait to leave this disappointing hotel. If you're looking for a luxury stay in Tagaytay, there is none. The best that I can recommend is the Anya Resort (but there is no view).
Traduci
Risposta dalla struttura: Thank you for taking the time to share your experience. We sincerely apologize for the disappointment you encountered during your stay. Your feedback is invaluable, and we are sorry that the accommodations did not meet your expectations. We are committed to providing our guests with a comfortable and pleasant experience, and we take your comments regarding the cleanliness, noise levels, and room condition very seriously. Rest assured, we will be addressing these issues promptly to improve the quality of our property. We’re glad to hear that you enjoyed the food and the stunning view of Taal Volcano, but we understand that other aspects of your stay fell short. Regarding the noise and disturbances, we will work on better soundproofing and ensure that our staff is more attentive to guest privacy and security. We truly appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future. Thank you again for your review.