Recensioni su Eloisa Royal Suites

Hotel perfetto pulito e personale molto. Disponibile

L'hotel è bello per soggiornare. Molto amichevole con la coppia che ci ha soggiornato. Ho regalato questa prenotazione alla coppia di novelli sposi. Grazie mille Dio benedica Eloisa

Posto perfetto, belle camere e personale molto accomodante, in particolare la Sig. ra Chanly, receptionist e anche le guardie. Inoltre, adoro il loro buffet per la colazione. Sicuramente, ci torneremo.

Molto deluso da questo soggiorno, stanza piccola, tv non funzionante, stanza sporca, doccia non funzionante, molta manutenzione richiesta, tra l'altro se si usa o si vuole usare il servizio navetta è molto difficile ottenerlo perché l'hotel richiede la prenotazione la sera prima e sembra impossibile ottenerlo. Deposito delle borse in bella vista, quindi non lasciare oggetti di valore. Mi sono fatto male alla gamba nella stanza perché c'erano oggetti taglienti pericolosi. Nella stanza. Molestato al telefono costantemente per andarmene prima del check-out alle 12:00, il personale dell'hotel aspettava fuori dalla stanza al check-out, stressato e arrabbiato perché stavamo andando via ma dovevamo solo molestarci per andarcene, quindi ecco la tua recensione a 1 stella che ti sei guadagnato tbank, po😡 Non ti permetterà di andartene finché la stanza non sarà ispezionata

Check-in e check-out rapidi. Il buffet è ok. Un hotel consigliato perché è vicino a Pueblo Verde.

Si trova in un'ottima posizione e il personale è molto gentile e accomodante.

I recently stayed at the Eloisa Royal Suites Hotel for two nights. Overall, the experience was okay but nothing particularly special. The check-in process was smooth, and the front desk staff were polite, although not overly friendly. My room was clean and had the basic amenities like a TV, air conditioning, and a small coffee maker. However, the furniture looked a bit dated and the mattress was too firm for my liking. One major downside was the noise. The hotel is located right next to a busy road, and the sound of vehicles passing by — especially at night — was really annoying and made it hard to sleep. The windows didn’t seem to block out much of the noise, which was disappointing. The location is convenient — close to shops, restaurants, and public transport — which was a big plus. I didn’t try the hotel restaurant, but the complimentary breakfast was quite basic: toast, eggs, and coffee. Wi-Fi was free but a bit slow during the evenings. In short, it's a decent place to stay if you're looking for something affordable and centrally located, but be prepared for noise and limited comfort.

It is good place location, The service is a good to guiding me that I asked him where is the pool? He guiding me to went to the pool. I felt like I was grateful to have you as well. I hope this place is really good and amazingly cool. There’s place is near to that airport, Mactan, Cebu City, Philippines. Thank you very much. I definitely recommend this place ever.

staff are very friendly, the bistro is soo clean and staff are friendly..

Room is spacious, has a mini fridge and hot water facilities. They have available parking, there's a cafe at the lobby where you can order. Location is great as it is beside The Outlets where there are dining options, grocery and shopping and it is along the natiinal highway. There is also free transport from and to airport.

Thank you very much for the warm welcome. we enjoyed staying with your hotel. Staffs are helpful and accomodating.

Very much enjoyed our stay at this facility. Thx

We initially booked a standard room, but upon arriving at the front desk, we were informed that no standard rooms were available. Despite the website still showing availability, the staff explained that they had forgotten to update the system. They offered to upgrade us to a premier room, highlighting the presence of a swimming pool. We were excited by this and confirmed the booking, assuming the room would be conveniently located near the pool. However, upon check-in, we were assigned a room in another building on the second floor. When we finally reached our room, my husband and I were extremely disappointed to find that it was much smaller and more cramped than it appeared online. The lack of space made it difficult to move around comfortably, leaving us dissatisfied with our choice. Adding to our disappointment, the walk to our room was unpleasant, as there were plates, spoons, and forks left in the hallway—a clear indication of poor cleanliness. I nearly stepped on some of these items, but thankfully, my husband noticed and warned me. Once inside the room, the air conditioning was not functioning properly. After waiting around 20 minutes for the staff to address the issue, we were moved to another room where the air conditioning was working. Unfortunately, the issues didn’t stop there. The bathroom sink in the new room was clogged, and the bidet holder was detached from the wall, further compounding our frustration. On the second day, my husband had to leave for work early in the morning and returned around lunchtime with food on his motorbike. The staff, however, did not allow him to bring the motorbike closer to our room, forcing him to walk approximately 150 meters in the intense heat. While they offered to deliver the food to our room, this was far from a convenient solution. To make matters worse, the front desk staff and security personnel were consistently unfriendly throughout our stay, leaving us with an overwhelmingly negative impression. Overall, this has been the most disappointing hotel experience we’ve ever had. We deeply regret choosing this property, as it was absolutely not worth the money we spent.

Mention strengths or good work, then address areas that need improvement..I booked to my sister w/ Her family & I pay extra for breakfast buffet but breakfast just had Rice,Bread & pancakes. Instead I booked this coming June 15-16,2025 w/ 3 Premier Rooms, June 18-19 & 21-22 but..All I cancelled. I really disappointed 😞