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5 stelle

DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|0.39km dal centro città
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.
Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|4.12km dal centro città
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

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Viaggio di lavoro

Red Roof Inn Lansing East - MSU
2.9/5102 Recensioni

Red Roof Inn Lansing East - MSU

Lansing|6.58km dal centro città
I love Red Roof. I travel extensively with my dogs and Red Roof has always fit my needs and budget in the past. This location just didn't live up to it. When I made my reservation I requested a ground floor room. When I checked in I was told they had only a single ground floor room but the TV was not working. I figured I would only be using the room to sleep anyway so I accepted it. The front desk staff was very nice and did offer me a small discount for the broken TV. I went to the room (112) and was not able to get the door open, although the light turned green when I scanned the key. I returned to the office for help. They came to the room to show me that the handle sticks and I had to wrench it all the way up and push hard in the short time the light was green. So every single time I needed to enter my room, I had to use both hands to wrench the handle up and to the left and throw my body weight against the door at the same time to get into my room. Often I had to make several attempts to do it correctly. This was a huge hassle especially with having my hands full with dinner or two dogs and trying to get into my room. Also, I woke up on the next morning and realized wires were sticking out of the wall where the smoke detector should be. It was simply missing. I had another problem with the deadbolt popping out while I had the door open and I was unable to move it back in to close the door. I called the front desk and the clerk came to my room to help me with it. Again, the staff was exceptional. She showed me how to release it from the inside by working the handle up and down rather than using the deadbolt lever to move it. She offered to relocate me to a room on the second floor but advised me the TV was also broken in the replacement room. I had no interest in hauling all my things and two dogs upstairs to another room so I just stayed in 112. There was no coffee in the room and when I went to the lobby in the morning the large pot was empty. There was no breakfast included. Pros: The bed was comfortable and clean. Nice cold refrigerator. Microwave in the room. No idea if it worked. I didn't use it. I'm assuming it works and it's nice to have one in a room. Hot water in the shower. Great, convenient location. Safe area. Very responsive and pleasant front desk clerks. Very quiet in the room even with a fully booked hotel. Cons: Faulty door latches and sticky door (This was a HUGE issue for me to literally fight with my door every time I entered the room.) Missing smoke detector. Broken TV. No stopper in the bathroom to allow me to soak in the tub. Shower water pressure was low.. No coffee in room. No breakfast. $94 a night AFTER discount. Hair on the shower walls when I went to take a shower. The hotel is in a great location but next time I'll stay elsewhere. Any one of the above issues would be an annoyance, but dealing with all of these issues in one stay just points to poor maintenance and management. The door, smoke detector and d
Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|4.12km dal centro città
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f
DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|0.39km dal centro città
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.

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Colazione

Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|4.12km dal centro città
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f
DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|0.39km dal centro città
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.

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Per famiglie

Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|4.12km dal centro città
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f
DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|0.39km dal centro città
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.

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Hotel vicino alle attrazioni più famose di Lansing

Scopri questi hotel situati vicino alle attrazioni turistiche più popolari di Lansing

Michigan State Capitol

DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|0.34km dal Michigan State Capitol
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.
Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|4.08km dal Michigan State Capitol
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

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Michigan Historical Museum

DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|0.96km dal Michigan Historical Museum
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.
Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|4.69km dal Michigan Historical Museum
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

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Lansing Center

DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|0.26km dal Lansing Center
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.
Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|3.48km dal Lansing Center
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

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Michigan Supreme Court Learning Center

DoubleTree by Hilton Lansing
3.6/557 Recensioni

DoubleTree by Hilton Lansing

Lansing|1.2km dal Michigan Supreme Court Learning Center
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.
Quality Inn University Lansing
3.2/5103 Recensioni

Quality Inn University Lansing

Lansing|4.91km dal Michigan Supreme Court Learning Center
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

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Leggi le recensioni degli ospiti sugli hotel di Lansing

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Candlewood Suites East Lansing
4.2/595 Recensioni
Sì, sono rimasto qui per una notte.Sono arrivato alle 1:00. L'hotel ha organizzato un'auto gratuita per prendere me all'aeroporto. Devi chiamare in anticipo 2-3 giorno. La mia gente è molto armoniosa. Anche se il volo è tardi circa vent' minuti, ha aspettato con pazienza. Quando sono arrivato all'hotel, mi aiuteranno a gestire il soggiorno. La stanza è comoda e pulita. La stanza è condizionata, quindi puoi regolare la temperatura della stanza appropriata. La cucina è molto piena, con caffè, zucchero e sacchetto di tè. Mi sono lasciato presto, ho portato il mio bagaglio in una reception. Quando sono tornato, mi hanno anche usato il bagno pubblico e mi hanno mandato all'aeroporto gratuitamente.
Red Roof Inn Lansing East - MSU
2.9/5102 Recensioni
I love Red Roof. I travel extensively with my dogs and Red Roof has always fit my needs and budget in the past. This location just didn't live up to it. When I made my reservation I requested a ground floor room. When I checked in I was told they had only a single ground floor room but the TV was not working. I figured I would only be using the room to sleep anyway so I accepted it. The front desk staff was very nice and did offer me a small discount for the broken TV. I went to the room (112) and was not able to get the door open, although the light turned green when I scanned the key. I returned to the office for help. They came to the room to show me that the handle sticks and I had to wrench it all the way up and push hard in the short time the light was green. So every single time I needed to enter my room, I had to use both hands to wrench the handle up and to the left and throw my body weight against the door at the same time to get into my room. Often I had to make several attempts to do it correctly. This was a huge hassle especially with having my hands full with dinner or two dogs and trying to get into my room. Also, I woke up on the next morning and realized wires were sticking out of the wall where the smoke detector should be. It was simply missing. I had another problem with the deadbolt popping out while I had the door open and I was unable to move it back in to close the door. I called the front desk and the clerk came to my room to help me with it. Again, the staff was exceptional. She showed me how to release it from the inside by working the handle up and down rather than using the deadbolt lever to move it. She offered to relocate me to a room on the second floor but advised me the TV was also broken in the replacement room. I had no interest in hauling all my things and two dogs upstairs to another room so I just stayed in 112. There was no coffee in the room and when I went to the lobby in the morning the large pot was empty. There was no breakfast included. Pros: The bed was comfortable and clean. Nice cold refrigerator. Microwave in the room. No idea if it worked. I didn't use it. I'm assuming it works and it's nice to have one in a room. Hot water in the shower. Great, convenient location. Safe area. Very responsive and pleasant front desk clerks. Very quiet in the room even with a fully booked hotel. Cons: Faulty door latches and sticky door (This was a HUGE issue for me to literally fight with my door every time I entered the room.) Missing smoke detector. Broken TV. No stopper in the bathroom to allow me to soak in the tub. Shower water pressure was low.. No coffee in room. No breakfast. $94 a night AFTER discount. Hair on the shower walls when I went to take a shower. The hotel is in a great location but next time I'll stay elsewhere. Any one of the above issues would be an annoyance, but dealing with all of these issues in one stay just points to poor maintenance and management. The door, smoke detector and d
Fairfield Inn & Suites Lansing at Eastwood
4.4/5102 Recensioni
This was my first time visiting this hotel, recommended because of the yummy hot breakfast. I was moving out my apartment and booked the hotel through Priceline at the last minute. Due to me rushing and etc. I arrived at the wrong hotel location not knowing there were two locations. I was politely greeted by Willis (loved his outfit 😊) at the front desk who was AMAZING the entire time! He assisted me in my cancelations and reservations plus accommodating me the best way he could! I would definitely come back!! Clean hotel rooms, comfy beds, no noise issues and great and helpful staff!
Hampton Inn & Suites Lansing West
4.2/597 Recensioni
The staff were very helpful and friendly. We had a few questions and they answered them very graciously. The breakfast was just fair. Oatmeal cups that can be heated individually would be much better than the big pot of lumpy oatmeal that was served, especially during this season of concern over spreading germs. Besides the one concern about the breakfast, it was a great place to stay.
DoubleTree by Hilton Lansing
3.6/557 Recensioni
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.
Quality Inn University Lansing
3.2/5103 Recensioni
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

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Informazioni di viaggio locali

Prezzo più alto1.555 €
Prezzo più basso56 €
Numero di recensioni740
Numero di hotel51
Prezzo medio (giorni feriali)165 €
Prezzo medio (fine settimana)173 €