Recensioni su Newport Wales (M4, J24)

We are regular users of Premier Inn and stay in various locations throughout the year. You know what you are going to get as each is pretty much the same wherever you go. I felt the need to write a review for this disgusting hotel, booked 2 rooms at £140 each room for one night stay. Our room had a terrible smell to it. Peeling paint, moldy windows, sticky wall and everything felt damp, the Receptionist did say they had an issue with damp. The carpets were dirty and the TV didn’t work. In one of our rooms you could wipe green powder off the walls where the damp was, it was visible all over the ceiling too. One bathroom was refurbished the other was old and worn. We were moved from one room to another which also had its own faults. Feel absolutely robbed at the total price of £280! On the plus side, breakfast was one of the best we’ve had at Premier Inn!

We stay with premier inn whenever we can, as I’ve never had a bad experience and love the beds! We often stay in this specific premier inn as we have family locally and I’m familiar with the area from when I used to live there. We always have a positive experience with friendly and warm welcoming staff, good value breakfast buffet (especially for our family of 5) and never have an issue. This particular stay was the first time I’ve ever had to raise a concern, regarding the room next door. The member of staff on reception was efficient, caring, considerate of the other family’s needs and the problem was solved quickly and calmly.