Hotel vicino a Vecchio Ponte Long Bien, Hanoi

L’Hotel Solaria ha davvero un ottima posizione a due passi dal lago Thien Quang nel quartiere vecchio. Lo staff sempre super gentile e disponibile per qualsiasi necessità. Colazione davvero ottima e ciliegina sulla torta il rooftop bar.

L'hotel gode di un'ottima posizione, vicinissimo al lago Hoan Kiem e circondato da ristoranti, bar e supermercati, il che lo rende molto comodo. Il servizio dell'hotel è stato eccellente; il personale è stato eccezionalmente gentile e accogliente. La colazione era deliziosa, fresca e pulita. Se dovessi tornare ad Hanoi, molto probabilmente sceglierò di nuovo questo hotel.

Dopo un ritardo del volo e un ritardo con i bagagli all'aeroporto di Hanoi, è stato piacevole avere il taxi ad attendermi e arrivare puntualmente in hotel. Il check-in è stato semplice e veloce. La camera, pur non essendo particolarmente spaziosa, ha soddisfatto tutte le mie esigenze. La pressione dell'acqua calda era buona, anche se l'acqua del lavandino era più calda e scorreva più liberamente di quella della doccia. Nonostante ciò, dopo il volo ho apprezzato molto la doccia e il sonno confortevole. Svegliarmi in una mattina nuvolosa e fresca ha sottolineato l'intimità dell'hotel. La vista dalla finestra sul fiume/ruscello era interrotta dagli operai che dragavano, ma ha offerto un po' di svago. La colazione era molto buona. Un'ottima introduzione ad Hanoi.

Non è male, ma ci hanno detto di passare a una camera familiare e di pagare di nuovo.

Il personale alla reception è stato molto cordiale. Le camere erano pulite e confortevoli.

Stayed at Hoa Hoang Hotel for 3 weeks. Service: 1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with. 2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits. 3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days. 4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting. 5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online. 6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great! Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star. According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.

Siamo stati accolti da un host adorabile (vedi foto sotto). Ci hanno consegnato un pacco da Hoi An: l'host lo ha ricevuto per noi e ci ha tenuti aggiornati, molto disponibile tramite WhatsApp. Un caffè carino appena fuori :) Ci serviva un posto vicino all'aeroporto, quindi la posizione era perfetta!

È pulito e spazioso, con vasca da bagno. È una buona tappa prima di intraprendere il tour ad anello di Ha Giang.

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that ”we don't know the fact. You can make your reservation on our website now.” The remaining option on 18/4 morning was a ”suite” 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available ”King room” and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a ”late check out” at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.

Posizione fantastica per esplorare la famosa via del treno di Hanoi, il centro storico e i dintorni, dai negozi di frutta alle strade animate. Purtroppo non ho scattato foto della camera, ma era molto pulita e spaziosa. Servizio clienti eccellente: ci hanno aiutato con i taxi Grab e a ritrovare un oggetto che avevamo dimenticato in un Grab! Consiglio vivamente il loro servizio. Da questo hotel è facile organizzare un'escursione alla baia di Ha Long.