Hotel vicino a Discoteca Coco Bongo, Cancun

Tutto perfetto! Il posto migliore se vuoi una festa senza sosta! Ci siamo goduti il ​​soggiorno. È la seconda volta 😍

Buona posizione, open bar con ampia scelta di cocktail, possibilità di avere asciugamani per la spiaggia e di utilizzare la doccia del rooftop per una rinfrescata anche dopo il check out. Una buona soluzione per Cancún

Tutto molto bello. Il personale è cordiale, la pulizia è impeccabile e la posizione è perfetta.

This hotel was NOT a good choice. It was pleasantly quiet only because it only offered a place to sleep. There was nothing there except a bar and a small pool. We had to go to the adjoining hotel to eat or for any entertainment. We paid for a premier ocean front room and were told that Trip.com sold us a reservation for a room that was not available. We were put in a room overlooking the parking lot, street, and lagoon. They later moved us to another room considered “ocean view” that has a window overlooking the water. The bathroom was so small that there was no room on the tiny vanity to put anything so there was a small ladder in-the corner to put our toiletries on. There was only one lightbulb in the bathroom …in the ceiling. Even though the hotel photos showed a makeup mirror and large vanity with a shelf, we did not have either. The unlighted shower had no shelf and had a shower curtain that did not contain the water so the bathmat and floor were always wet. We had to go over to a window to have any light. There was a small useless desk in the room with no lamp or plug. The bathrooms in the llobby or around the pool were always dirty with un flushed toilets and wet floors. Several times there was no toilet paper, except on the floor. The food choices were very limited. We could only go to the a la carte restaurants 3 times … all other meals had to be in the buffet which was in the other hotel. The food there was always cold and worse than fast food…. Probably the worst food we’d had in Mexico in the last 20 yrs of coming here. Looked the same every day. You had to give the hostess your room number and wait to be seated. I guess they wanted to make sure you only came in one time. At one point, after the hostess seated us in the buffet area, a manager came over to our table to tell my husband that we were in the wrong place and needed to move! Not sure why that happened and we were NOT happy about the scene that was created. I found the hostess and told her what occurred . She got the manager and I asked her why she singled us out about where we were sitting. She had no explanation ! The whole experience at this hotel was unpleasant. I would NOT recommend it to anyone . There are much nicer places in Csncun with much better food and accommodations.

Adoriamo questo hotel e ringraziamo in particolar modo lo staff e Rocio Escovar per aver reso il nostro soggiorno estremamente confortevole e ci hanno fatto sentire i benvenuti! Grazie a lei siamo rimasti due volte più a lungo del previsto e poi siamo tornati per altre due notti. L'oceano è splendido. La sicurezza è buona, il cibo e il servizio del ristorante argentino sono eccellenti. Un piccolo difetto che non ci è piaciuto è che la piscina è aperta solo fino alle 22:00, che per noi è un orario molto breve, visto che ci piace fare una nuotata prima di dormire, e la piscina per adulti potrebbe essere aperta fino a mezzanotte. Sarebbe perfetto. Anche i bambini in una piscina per soli adulti: bisognerebbe essere più severi. Tutto il resto era buono.

We had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed. Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at. The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation. There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer. Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.

Ottimo fronte mare, camere grandi e silenziose

Ottimo albergo. Prezzi ragionevoli rispetto alla maggior parte di Cancun. Torneremo.

La nostra camera è la 620 con accesso al beach club. La posizione dell'hotel è perfetta, vicino a tutto ciò di cui avete bisogno: centro commerciale, ristorante, ospedale, cambiavalute e molto altro! Se avete accesso al beach club, non ve ne pentirete! E le ragazze alla reception sono molto disponibili e gentili, sanno rispondere a tutto ciò di cui avete bisogno! Ho adorato il mio soggiorno al Krystal Urban. Carlos e Itzel sono super gentili! E la colazione è superba!

Hotel carino e pulito, situato a 15 minuti dalla spiaggia di Langusta. La mia camera era buona, l'aria condizionata funzionava, il Wi-Fi era buono e la biancheria da letto era di buona qualità. Piscina profonda eccellente, con molti lettini in spiaggia. Buona e semplice colazione a buffet. Il personale è disponibile. Consiglierei questo hotel.