Hotel vicino a Museo Cairns, Cairns

Very pleasant stay in self contained accommodation. Staff were great. They are friendly, helpful, and appear to enjoy working there. Residents Gym is a bit on the small side however it wasn’t busy. Parking is ample. Great location, close to restaurants, tourist boats and the promenade. Woolworths is about 5 mins walk to get a very wide range of groceries.

La camera è grande, Il personale è gentile Ci tornerò sicuramente!!!

Hotel in ottima posizione, vicino all'imbarco per le isole e great barrier reef. Letti comodi, splendida Vista sul mare, stanza pulita. Lo consiglio.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

Abbiamo soggiornato per 5 notti in famiglia, eravamo in quattro. La pulizia della camera veniva effettuata quotidianamente, compreso lo smaltimento dei rifiuti e il cambio degli asciugamani. Anche i letti erano puliti, cosa che abbiamo apprezzato. C'erano alcune macchie marroni e odori sugli asciugamani da bagno, ma non è un problema se si portano 2 o 3 asciugamani extra. I letti erano morbidi e ho dormito benissimo. Shampoo, balsamo, sapone per il corpo, sapone per le mani, frigorifero, asciugacapelli e appendiabiti sono tutti forniti, e ci sono due porte USB sul comodino, quindi ricaricare non è un problema. Le pantofole non sono fornite, quindi chi è preoccupato dovrebbe portare le proprie. L'aria condizionata aveva tre impostazioni, ma non era possibile regolare la temperatura. Faceva freddo, quindi l'ho tenuta spenta per tutto il tempo. Dormire con le maniche lunghe va benissimo. Il personale della reception ci ha spiegato i servizi in giapponese e ha anche utilizzato l'app di traduzione del proprio smartphone per aiutarci. Tutti alla reception hanno ascoltato il mio inglese stentato e sono stati molto gentili e disponibili. È stato di grande aiuto. Se volete usare la piscina, basta chiedere alla reception e vi presteranno gli asciugamani. Era una piscina molto bella. La parte anteriore della piscina è profonda, quindi fate attenzione se siete con bambini. Per quanto riguarda la posizione, l'Esplanade è così bella che, anche se ci vogliono circa 20 minuti a piedi per arrivare in centro, potete godervi il panorama durante la passeggiata, quindi il tempo vola. Potete prendere l'autobus 110 dalla fermata di fronte all'ospedale di Cairns, che è vicino, e arrivare in centro in pochissimo tempo. Potete anche andare a Palm Cove dalla fermata dell'autobus sul lato opposto. Una corsa in Uber dall'hotel al centro costa circa 13-16 dollari. Nel complesso è stato fantastico, grazie.

Era la seconda volta che soggiornavo in questo hotel. La prima volta era stata un'esperienza decisamente migliore. A quanto pare dipende tutto dalla camera. Questa volta ci hanno dato la camera 101, all'angolo dell'edificio, accanto al cancello d'ingresso e, cosa più importante, vicino a un incrocio. È stato piuttosto rumoroso tutta la notte, con camion e autobus che acceleravano dall'incrocio. Ho chiesto all'addetto alla reception al momento del check-in se potevamo avere una camera diversa e lui ha rifiutato, nonostante ce ne fossero altre disponibili. Non sono riuscito a capire bene il motivo. Comunque, questa camera ha anche un condizionatore molto debole ed è un po' più piccola dell'ultima camera che ci hanno dato (la 119). In sostanza, l'hotel è buono, ma l'esperienza potrebbe variare a seconda della camera specifica.

The unit is adequate for my family of six for a 3-night stay. Basic necessities are generally met, and the overall stay was acceptable. However, there were several maintenance and usability issues that affected comfort. Some air-conditioning remotes were faulty or missing batteries, requiring us to swap between rooms to find working ones. The telephone/RJ45 connection head was also broken and left dangling, with wiring not properly connected, which gave a poor impression of upkeep. In terms of sleeping comfort, the beds are quite soft and the pillows offer very little support. The positioning of the electrical wall outlets behind the bed also made it inconvenient, as we had to shift the bed forward to access the sockets. For kitchen use, it would be helpful to provide basic dishwashing supplies such as a small bottle of dishwashing liquid and a sponge, especially when only a few items are used in the dishwasher. On a positive note, the bathroom facilities are in good condition. Water pressure is strong and hot water is consistently available, which made showers comfortable. Overall, the stay was acceptable, but there is clear room for improvement in maintenance and basic guest amenities.

Il personale dell'hotel è gentile e amichevole. Anche se ho fatto scattare accidentalmente l'allarme antincendio, costringendo metà degli ospiti ad evacuare, non si sono lamentati una sola parola.

Overall we had a good stay here but found the housekeeping policy very strange. There is no housekeeping unless you pay for it (or stay for 8 days). We could change our towels personally at the front desk but were requested to take out our own trash and had no way of vacuuming after a long stay. However, the room was adequate and we very much enjoyed the location, which couldn’t have been better.

The location is 10 minutes walking distance from ciry cenrer and 8 minutes from bus station. They won't clean your room if the booking is less than 6 nights. The room size was reasonable with basic amenities. The AC was window type. You can store luggage after check-out.