Very warm and friendly staff members upon arrival who gave us all the necessary information and directions in an efficient manner. The sauna / steam room area was unfortunately closed but due to this if you went to the Banff Upper Hot Springs and returned with your receipt then they would reimburse you (I forgot to get my receipt but it was fine as we intended to go there anyway). The room was lovely and large with a Mountain View, Nespresso machine and large TV, lots of desk space and plug sockets / USB ports which was great. The wardrobe has plenty of hangers for clothing, lots of draw space, huge bathroom with a large powerful shower and nice shower products to use. The location of the hotel is perfect and having an on-site restaurant, coffee shop and gift shop is very handy. Wherever we went within the hotel it was always warm, which was great when coming out of the snow. However, there were some issues; we weren’t sure if the blinds went down with a switch by the side, as it didn’t do anything, but rolling them down was SO noisy, there was a lot of dust and dirt behind the window facing desk, a random satsuma down the side of the cabinet with the Nespresso machine on (despite all other areas being very clean) and there was no light in the corner where the luggage stands were. We were also curious as to why the heater / air conditioner unit faces directly on to the bed, if it was on then you got so hot and dry in the night. There is big potential for this to be 4/5* with just some simple adjustments and cleaning. Although we would happily say here again.
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